Bilingual Operations Manager

At Rehire, we are supporting a fast-growing international company in the search for an Operations Manager to take ownership of a high-volume client support operation and lead its day-to-day performance.

We’re looking for a hands-on, highly organized professional who can lead a small operations team while remaining deeply involved in client support, troubleshooting, and problem-solving. This role is ideal for someone who thrives in fast-paced environments, takes ownership when issues arise, and can independently keep an operation running smoothly.

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  Lead and supervise the daily performance of the Operations team, ensuring tasks are completed accurately and on time.

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  Act as the main escalation point when team members encounter complex client or operational issues.

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  Handle complex or sensitive client conversations directly when necessary.

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  Troubleshoot operational, account-related, payment, platform, and technical issues.

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  Coordinate with external suppliers and internal stakeholders to resolve escalated cases.

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  Monitor the team’s workload, priorities, response quality, and overall performance.

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  Identify recurring issues, escalate critical situations, and recommend process improvements.

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  Onboard, train, coach, and support team members.

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  Maintain visibility over ongoing client cases and ensure appropriate follow-up until resolution.

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  Use internal tools and communication channels to keep operations organized and properly documented.

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  Take ownership of the department so senior management can focus on other areas of the business.

· Location: 100% remote

· Work schedule: Monday to Friday, from 6:00 AM to 3:00 PM (GMT-3).

· Employment Type: Contractor

· Competitive salary and growth opportunities in a global environment.