Senior Data Analyst - Last Mile

Relay’s Last Mile network runs on couriers - tens of thousands of them, doing real work in the physical world every day. Whether each parcel gets delivered successfully depends on the decisions and behaviours of the courier on route. We're hiring for a Senior Data Analyst to own how Relay measures and improves courier excellence: how we shape what happens on the doorstep, and how we manage performance before and after that interaction.

This role works with the whole of the Last Mile team and partners closely with data scientists, engineers and operators across the squad. There's a v1 of performance management already running; you'll own its evolution into something materially better.

• You're a strong analyst who thinks in systems. You break complex problems into components and know where the real opportunity lies.

• You are successful working with high autonomy and are excited to operate in a Product/Programme Manager like capacity, defining the roadmap as well as executing against it.

• You care about solving the problem more than which techniques you use.

• You love working with smart, motivated people.

• You're fluent in SQL.

• You're comfortable across the analytical spectrum - designing and reading experiments, building risk scores and segmentation, and shipping descriptive analysis that drives a decision the same week.

• You communicate inclusively with non-technical team members.

• You love seeing the impact of your work play out in a daily operation.

• Bonus: You have experience working on performance management, marketplace quality, operational analytics or another relevant domain.

• Aim with Precision: You define problems clearly and measure your impact meticulously.

• Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction.

• 1% Better Every Day: You believe that small, consistent improvements lead to exponential growth. You move quickly, deliver results, and learn from every experience.

• All In, All the Time: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts.

• People-Powered Greatness: You invest in your teammates. You give and receive feedback with care and candour. You build trust through high standards and shared success.

• Grow the Whole Pie: You seek out win-win solutions for merchants, couriers, and our customers, because when they thrive, so do we.
  
  If these resonate, and you combine strong technical fundamentals with entrepreneurial drive, let’s connect.

Relay is an equal-opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.