Associate Software Engineer (Site Reliability Engineering)

Relay is the Intelligent System of Action for the physical economy. While the digital revolution has historically left the deskless workforce behind, we are closing that gap by transforming analog frontline operations into a data-rich, AI-powered ecosystem. We aren’t just selling radios; we are building the digital foundation for the 80% of the global workforce that doesn't work at a desk.

Relay was recently ranked #175 on the Deloitte Technology Fast 500 and #920 on the Inc. 5000. 

We're looking for an Associate Software Engineer to join our Site Reliability Engineering team. In this role, you'll help keep the systems that frontline workers depend on running smoothly, reliably, and at scale. You'll work alongside experienced engineers to build and maintain the infrastructure behind Relay's cloud platform — ensuring our customers can count on us when it matters most.

This is a great opportunity for someone early in their career who's excited about infrastructure, automation, and solving real problems for real people.

• →Monitor and improve the health, performance, and availability of Relay's production systems using tools like Grafana and PagerDuty.
• →Build and maintain observability tooling that gives engineering teams clear insight into how our systems are behaving.
• →Write automation in Python and Elixir to reduce toil and improve reliability across our infrastructure.
• →Manage and evolve infrastructure-as-code using Terraform, Ansible, and Packer on AWS.
• →Support and improve CI/CD pipelines with Jenkins to help the team ship safely and often.
• →Participate in a 24/7 on-call rotation, responding to incidents and helping drive them to resolution.
• →Coordinate the flow of information across Engineering during incidents, ensuring the right people have the right context at the right time.
• →Contribute to post-incident reviews and help turn lessons learned into lasting improvements.

• A B.S. in Computer Science, Mathematics, Physics, or a related field.
• Experience managing reliable services and systems — whether through internships, personal projects, or prior roles.
• Familiarity with Linux-based environments and comfort working in the terminal.
• A genuine curiosity about how systems work (and how they break).
• Strong communication skills and a collaborative mindset.

• Experience with capacity planning and resource forecasting.
• Exposure to production systems where low latency is a high priority.
• Familiarity with any of our core tools: AWS, Terraform, Ansible, Grafana, PagerDuty, Jenkins, or Packer.

At Relay, relationships are at the core of everything we do - and this translates to how we approach our customers and our work internally. Our relational approach is also at the heart of why we ask all Relayers in our hybrid model to work from the office a minimum of 3 days per week on Mondays, Wednesdays, and Fridays. If you are a leader at Relay, we ask that you are available to your teams and onsite fully in the office.