The Churchill Hotel Housekeeping Manager

The Housekeeping Manager is responsible for coordinating the cleaning of guest rooms and public areas as efficiently as possible, at the lowest possible cost, keeping the highest standards of cleanliness. They direct, manage, control and administer the operation of the housekeeping department and staff in order to obtain the highest standards of cleanliness and to meet management company and franchise standards to provide a clean, well-maintained product for the guest, and to meet guest needs/requests promptly and courteously.
Core Responsibilities:
Schedule, evaluate and direct all housekeeping associates, including room attendants, house-aides, floor supervisors and laundry associates.
 Coach and counsel associates, providing disciplinary action when and if necessary.
 Help coordinate all daily activities and plan for sufficient staffing to clean guest rooms and public areas.
 Review the Manager on Duty log and follow up where needed.
 Efficiently inspect guest rooms and public areas daily to ensure the quality assurance program is being followed.
 Ensure sufficient inventory of supplies and cleaning materials is maintained.
 Responsible for supervising the daily operation of both housekeeping and in-house laundry.
 Responsible for interviewing, hiring and training of new housekeeping team members.
 Follow up to ensure routine projects are completed, such as carpet shampooing, wall- washing, mattress rotations, etc.
 Provide associates with the tools they need to perform their jobs.
 Participate in and lead, when appropriate, department meetings, weekly staff meetings, rooms team meetings, monthly housekeeping inventory of supplies, safety committee meetings and property MOD program.
 Promptly report all maintenance problems encountered and follow up on the repairs.
 Ensure the key issuance procedure is being followed to safeguard hotel and guest security.
 Take responsibility for the hotel Lost and Found department.
 Accurately produce and approve budget for the Housekeeping Department and weekly payroll forecasts, in conjunction with the General Manager.
 Perform other duties as assigned.
Knowledge, Skills, and Competencies:
 High work ethic and self-initiative
 Regular attendance according to established guidelines
 May be required to work varying schedules to reflect the business needs of the property
 Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
 Use arithmetic for accurately completing timecards and doing inventory
 Understand and efficiently operate computer
 Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times

This job description is not an exhaustive list of all job functions that are required of an employee
in this position. Therefore, other duties may be asked of an employee in this position from time
to time.

Pay: 60,000 Annually (USD)

Physical Requirements:
 Stand and walk for varying lengths of time, often long periods of time
 Bend, stoop, squat and stretch to fulfill cleaning requirements
 Visually inspect rooms for cleanliness and immediately report guest belongings that have been left behind
 Lift approximately thirty-five (35) pounds of equipment or supplies, using safe lifting techniques
 Twist, bend, reach and stoop to push heavy carts, approximately one hundred (100) pounds
 Good communication skills, both written and verbal, using written communication skills to mark completed rooms on daily paperwork
 Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual ability