Customer Service Representative

Target Specialty Products (TSP) is leading North American Distributor serving the Professional Turf and Pest Management industries. We proudly support a wide range of sectors including: Pest Management Professionals (PMPs), golf course management, lawn care operators, municipalities and sports turf. with a network of 100+ experienced sales representatives across Canada and the US and more then 45 conveniently located branch locations, we are committed to delivering top-tier products, solutions and support tailored to the unique needs of out customers. Our strategic focus to build the largest local presence in Canada ensures fast, reliable service and a deep understanding of regional challenges. We currently operate warehouse facilities in BC, AB, QC and ON positioning us to provide timely distribution and support across the country.

The duties and responsibilities of the Customer Service Representative include, but are not limited to, the following:

• Maintaining strong customer relationships by handling questions and concerns with speed

and professionalism

• Receiving and placing customer service telephone calls, completing web forms and responding to emails
• Entering and processing orders for new and existing customers
• Investigating issues and resolving customer complaints
• Updating and managing customer databases
• Providing an outstanding customer experience to all customers
• Available to work as required based on customer needs

• At least one year’s experience in a Customer service role is a tremendous asset
• Proficient with Google platform (Gmail, and other applicable computer programs)
• Bilingual English/French an asset
• High school diploma – College preferred
• Persuasive communication skills and lots of personality!

• Sales oriented, has the ability to identify sales opportunities within a service environment

• Energetic, positive and self motivated

• Naturally empathetic, with the ability to build a strong rapport

• Excellent communication and listening skills - both verbal and written

• Professional demeanor, stellar phone etiquette

• Able to perform successfully in a high paced, results-oriented environment

• Ability to build relationships and communicate with a broad range of people

• Well organized, energetic and reliable

• Ability to work independently in a busy environment

• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times