Customer Success Specialist

The Customer Success Specialist maintains long-term business relationships with a specific portfolio of existing and new clients. He/she will assist the Customer Success Manager (CSM) in the implementation of the unit success plan and development of loyalty programs and bundles.

Rentokil Boecker Customer Success Specialist is held accountable for the below job responsibilities:

▪ Achieving their individual renewal targets.

▪ Performing courtesy calls and regular checkups to ensure customer satisfaction.

▪ Conducting early risk assessments, evaluating client satisfaction reports and ensuring proactive corrective measures.

▪ Identifying areas of opportunity, best practices and acting as day-to-day contact for assigned accounts.

▪ Evaluating growth opportunities, and expanding Rentokil Boecker offering to existing clients and referring them to the relevant Sales/Trade Consultants.

▪ Keeping clients engaged and regularly using our products and delivering satisfying services that lead to customer stability.

▪ Supporting in the creation of effective customer success procedures, policies, and standards.

▪ Assisting the Customer Success Manager (CSM) in developing success plans for customer acquisitions and retention.

▪ Fixing issues before they happen.

▪ Assisting the CSM in analyzing customer data to improve customer experience.

▪ Uncovering the root cause of a problem, quickly analyzes potential solutions, and makes clear and informed recommendations.

▪ Drafting metrics reports related to client retention for CSM evaluation.

▪ Supporting the CSM in drafting effective customer success procedures, policies, and standards.

▪ Serving as a focal point in the implementation of an effective customer loyalty program, reward plans and bundles.

▪ Constantly working on supporting the CSM in improving Rentokil Boecker services and products.

▪ Bachelor’s Degree in Business Administration or equivalent.

▪ At least 4 to 6 years of experience in communications, marketing, sales, account management, or customer success.

▪ Excellent communication skills.

▪ Time management skills.

▪ Able to effectively handle a number of diverse and complex problems at the same time.