Site Reliability Engineer III

Founded in 2009, Rent the Runway is disrupting the trillion-dollar fashion industry and changing the way women get dressed through the Closet in the Cloud, the world’s first and largest shared designer closet. RTR’s mission has remained the same since its founding: powering women to feel their best every day. Through RTR, customers can subscribe, rent items a-la-carte and shop resale from hundreds of designer brands. The Closet in the Cloud offers a wide assortment of millions of items for every occasion, from evening wear and accessories to ready-to-wear, workwear, denim, casual, maternity, outerwear, blouses, knitwear, loungewear, jewelry, handbags, activewear, ski wear, home goods and kidswear. RTR has built a two-sided discovery engine, which connects deeply engaged customers and differentiated brand partners on a powerful platform built around its brand, data, logistics and technology. Under CEO and Co-Founder Jennifer Hyman’s leadership, RTR has been named to CNBC’s “Disruptor 50” five times in ten years, and has been placed on Fast Company’s Most Innovative Companies list four times, while Hyman herself has been named to the “TIME 100: Most Influential People in the World" and as one of People Magazine’s “Women Changing the World.”

Rent The Runway established its European Technology Hub in Galway in April 2019.  Based in the historic Claddagh area of the city, the growing team in Galway tackles core technology challenges and influences the next generation of services critical to Rent The Runway’s success and continued growth. 

The Galway office is Rent the Runway's first international office outside the US and enables the company to significantly expand its Software Engineering, Product Development, Machine Learning Engineering and Data Science footprint. Rent The Runway’s Galway-based employees have the opportunity to grow their careers across several roles and career paths in Technology.

Our Platform Engineering team is smart, pragmatic, and entrepreneurial. We are reliability-focused and relentlessly passionate about making the closet-in-the-cloud a reality for our customers. We drive the operational capability of creating and advocating best practices to support largely distributed, fault-tolerant systems in the cloud that serve our customers every day.

We practice continuous improvement & process management techniques to put quality into everything we do. We cross-functionally service the Rent the Runway business and support multiple departments across IT, Engineering, Product, Security, Compliance and the Business. 

As a Site Reliability Engineer (SRE) you will have the opportunity to contribute to technology initiatives in the realm of cloud infrastructure, software delivery and observability. You will be responsible for building and developing tooling, policies, and processes to advance Rent The Runway to higher levels of scale, and performance. You will have the opportunity to lead assigned projects, and be responsible for the overall delivery of these initiatives. You will be part of a high-impact engagement with the Platform Engineering team delivering operational excellence through system automation, self-service and developer tooling that empowers the entire organisation to deliver exceptional results for our customers.

• →Utilise technologies and languages like Terraform, Helm, Python, Go, Container Orchestration services including Docker and Kubernetes, and a variety of GCP and services to drive service reliability.
• →Implement software development practices to build observability, alerting, tracing, automation, and self-healing capabilities to maintain the highest levels of platform availability.
• →End-to-end coordination across platforms, while supporting, identifying, responding, and reporting of issues; then escalating to respective teams for remediation promptly.
• →Develop maintenance and operations automation through CI/CD. 

• Passion for CI/CD: Demonstrated enthusiasm for developing and improving Continuous Integration/Continuous Deployment processes.
• Orchestration Technology: 2 years of hands-on experience with orchestration tools such as Kubernetes and/or Helm.
• Coding and Scripting: Proficiency in Terraform, Ansible, or Helm, with an understanding of CI/CD tools like GitHub, GitLab, and Artifactory.
• Monitoring Solutions Expertise: Practical experience with monitoring, alerting, and logging tools, including Splunk and GCP Monitoring.
• Production Environment Support: 2 years of experience in maintaining production environments across cloud platforms like GCP, AWS, or Azure.
• Software Development: Some experience in developing and delivering products using programming languages such as Bash, Python, Golang, or Java is desirable.
• System Optimisation: Track record of contributions to enhance existing systems, building robust infrastructure, and automating processes to reduce workload.
• Agile Methodology: Experience working within Agile teams, adhering to sprint cadences and delivery timelines.
• Problem-Solving Skills: Ability to effectively triage issues and conduct root-cause analyses when necessary.
• Team Collaboration: Strong team player with the ability to work collaboratively within diverse groups.
• On-Call Duties: Willingness to participate in an on-call rotation, troubleshoot production issues, perform Root Cause Analyses, and share insights with the Engineering and Operations teams.