Operations Lead - Process Change

Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike. We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can't wait to meet you.

Candidates must reside in an eligible U.S. state throughout employment. We are unable to hire candidates residing in California, Alaska, Hawaii, U.S. territories, or outside the United States.

• 1-3+ years in management consulting, operational transformation, operations management, or a similar role where you redesigned how a team works and documented it.
• Proven ability to write process documentation that people follow: SOPs, process guides, and before-and-after write-ups for operational change.
• Experience running cross-functional change against dates, with verification that it landed.
• Detail-oriented and organized, with comfort maintaining a structured record of changes, decisions, and history over time.
• Working fluency with business intelligence tools (Looker, Tableau, Power BI) to read what the numbers say about whether a process is being followed.
• Active use of AI tools in your own work, and interest in applying them to process documentation and change.
• Claims or insurance experience is helpful here and is not required.
• Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications).