Senior Customer Success Manager- Edenred Benefits

Edenred, together with Reward Gateway, are a global market leader in benefits and employee engagement. We help our clients and their leaders to transform employee experience that will attract, engage and retain top talent through employee benefits, strategic reward and recognition, well-being, and much more.
 
With our shared missions of ‘Making the World a Better Place to Work' and ‘Enriching Connections, For Good’, you’ll be contributing to improving employee engagement and building better, stronger and more resilient organizations to improve people’s daily lives. Our shared mission guides our every action and charts a sustainable path to a better future.

Your Role in our Mission: 

The Senior Customer Success Manager (Sr. CSM) is responsible for owning the success and long-term value of the organization’s most strategic and complex customer relationships. This role focuses on driving measurable outcomes, program adoption, and sustained engagement.  

The Sr. CSM builds trusted advisor relationships with senior and executive stakeholders, proactively guiding clients to maximize the value of their commuter benefits programs. Working strategically with customers, the Sr. CSM identifies objectives, develops action plans, anticipates risks, and uses data and insights to ensure clients are achieving and exceeding their desired outcomes. The Sr. CSM also serves as a product advocate for the client, ensuring their needs and feedback inform ongoing product improvements and enhancements. 

Partnering closely with a dedicated Account Manager who owns the commercial relationship, the Sr. CSM owns overall program health, employee adoption, and engagement. The role emphasizes proactive leadership, cross-functional collaboration, and accountability for retention, value realization, and client satisfaction across the most complex and high-impact accounts.