Lead Dispatcher

Zūm is revolutionizing mass mobility with its Connected Mobility Experience (Zūm CMX™) system that connects and coordinates people, vehicles, and operations in real time. In the $50 billion student mobility market – the largest segment of the mass mobility industry – Zūm CMX  is transforming a daily source of anxiety and disruption into a reliable, transparent, and efficient mobility experience for students and families. Today, more than 4,500 schools rely on Zūm CMX. Recognized globally for its innovative approach and operational execution, Zūm has been named to Fast Company’s World’s Most Innovative Companies, CNBC Disruptor 50 and Changemakers, the World Economic Forum, and the Financial Times’ Fastest Growing Companies lists. Zūm is backed by leading investors including Sequoia Capital, GIC, TPG, and Softbank.

The Lead Dispatcher is responsible for leading and coordinating daily school transportation dispatch operations to ensure the safe, reliable, and efficient transportation of students. This position serves as the operational leader for dispatch activities, providing oversight of route performance, driver accountability, service recovery, and real-time operational decision-making.

The Lead Dispatcher acts as the primary communication link between drivers, dispatch staff, schools, parents, and transportation management while ensuring compliance with safety regulations, company policies, and student transportation standards. This role plays a critical part in optimizing service delivery, supporting school-year startup planning, monitoring key performance indicators (KPIs), and driving continuous operational improvement.