Internet Resource Analyst - Junior to Intermediate

• →

  Manage the full lifecycle of Internet number resources (IPv4, IPv6, and AS numbers).

• →

  Ensure requests are handled in line with policies and relevant procedural, technical, legal, and compliance requirements.

• →

  Communicate with ISPs, academic institutions, public organisations, and other Internet stakeholders across the RIPE NCC service region and beyond via email and chat. 

• →

  Provide clear guidance and support for RPKI, the RIPE Database, and other RIPE NCC services while ensuring a professional and positive experience.

• →

  Continuously look at ways to improve internal processes and procedures, with the goal of enhancing efficiency and service quality.

• →

  Perform reviews of member accounts to maintain a trustworthy and up-to-date RIPE Registry.

• →

  Attend RIPE NCC and other industry events, representing the organisation and providing on-site member support, including presentations and training.

• Minimum 2 years of experience in technical network support, ideally within internet infrastructure or services

• Foundational technical knowledge about IPv4/IPv6, BGP, DNS, network security, and Internet service provisioning

• Strong intrinsic motivation to deliver professional, high-quality support to members

• Familiarity with high-volume, customer-focused technical support environments

• Excellent communication, attention to detail, analytical, and interpersonal skills, with an ability to work in a fast- paced environment

• Fluency in English; multilingual skills are a plus
  

• Networking knowledge equivalent to CCNA/JNCIA level

• A bachelor’s degree in IT, Telecommunications, Business Administration or equivalent knowledge

• Knowledge of regulatory and compliance requirements, including Know Your Customer (KYC) principles

• Experience in coordinating projects and multi-stakeholder activities

• Preferred qualifications: RIPE Database Associate certification, familiarity with Internet governance and the RIR system.

As part of our pay policy, we offer attractive total remuneration. While some companies may offer higher base salaries, at the RIPE NCC we take pride in offering outstanding secondary benefits that truly set us apart. Beyond the tangible perks, you’ll also gain the invaluable reward of working for a mission-driven organisation where your contributions have a real and lasting impact on the Internet and the Internet community we serve. 

We offer:

• A comprehensive and personalised training programme designed to help you quickly become familiar with the unique requirements of the role.

• A modern, flexible and informal work environment in the heart of Amsterdam, with an emphasis on a healthy work/life balance

• A hybrid working policy under which you can combine working from the office with working from home. Working from abroad for a number of days per year is also possible.

Our Registration Services team brings together more than 20 professionals from different backgrounds and countries. We provide personalised and consistent support in a dynamic and complex environment, tackling a wide range of tasks. Collaboration, continuous improvement, and openness to new ideas are at the heart of how we work. We take pride in providing reliable services and building trust with our members, colleagues and the wider Internet community.

The RIPE NCC is a not-for-profit membership organisation founded on the belief that the Internet should be governed openly, transparently and together with the wider Internet community. We are one of the oldest Internet organisations in Europe and are proud of our legacy.

Our strength is our staff. We bring together more than 200 people from over 44 countries in our modern, vibrant office in the east wing of Amsterdam Central Station. Currently, we have a hybrid way of working and allow our staff to work from their homes and the office. Our official working language is English, but our colleagues speak more than 30 languages.

Our backgrounds are diverse, but our goal is the same: we work for the good of the Internet. Will you join us?

If interested, please click the ‘Apply’ button and submit your CV and cover letter in English. Adding a cover letter is highly important and appreciated, our team read them carefully. 

At the RIPE NCC, we are proud to serve our members and the RIPE community in 76 countries across Europe, the Middle East and Central Asia. We celebrate unique perspectives and talents from different backgrounds and cultures. So if you're passionate about what you do and want to help shape the future of the Internet, apply now - we'd love to hear your story. 

Please note that due to the nature of our activities, we will require successful candidates to follow a pre-employment screening (conducted by our partner DISA). This involves carrying out a background check and sharing education certificates.