Customer Support Specialist, Global Payroll

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

• →Troubleshoot and resolve payroll-related issues and guide customers through payroll processing, tax filing, and compliance questions
• →Become the go-to product expert on our Global Payroll and HR capabilities for customers in your designated region.
• →Develop and maintain clear, accurate content, documentation, and FAQs to support both customers and internal teams.
• →Analyze customer support interactions to identify trends, pain points, and opportunities to improve the support experience.
• →Partner with regional Product Managers to provide insights on support volume, customer feedback, and critical compliance concerns.
• →Serve as a senior resource and point of escalation for Customer Support Specialists on complex, region-specific payroll issues.
• →Personally own and resolve the most challenging customer cases by leveraging your deep platform and country-specific payroll expertise.

• →1-4 years of customer support experience in US Payroll domain
• →Excellent analytical and problem-solving skills, with a proven ability to investigate and resolve complex payroll discrepancies
• →Experience working in a payroll provider, HR software company, or a large in-house payroll function is highly preferred
• →Bachelor's degree
• →Time management skills and ability to prioritize
• →Excellent communication skills, both written and verbal (in English)
• →Currently reside in a Pacific or Mountain timezone state with the ability to work a shift between the hours of 9am to 6pm PST
• →Comfortable working Tuesday - Saturday shift (Training will be Monday- Friday)

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com.

The final compensation offered to a successful candidate will depend on several factors, including but not limited to, location, experience, education, training, and business need. This position may also be eligible for bonuses, commissions, and/or equity, subject to applicable plan documents and company policy. Successful candidates hired for this role may also be eligible to participate in the company's benefits programs, which may include, medical, dental, vision, life insurance, retirement benefits, and/or paid time off, as determined by company policy.

Tier 2: $23.49 per hour

Tier 3: $22.19 per hour