Customer Support Specialist - Payroll Setup

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

• →1-4 years of customer support experience in US Payroll domain
• →Excellent analytical and problem-solving skills, with a proven ability to investigate and resolve complex payroll discrepancies
• →Experience working in a payroll provider, HR software company, or a large in-house payroll function is highly preferred

• Bachelor's degree
• Demonstrated experience in problem-solving, troubleshooting a SaaS product with attention to detail. 
• Time management skills and ability to prioritize
• Excellent communication skills, both written and verbal (in English)
• Experience (and open to) working night shifts (6:30 PM IST - 7:00 AM IST (any 9-hour shift))

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com.