Customer Support Specialist - Platform

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

• →Become a product expert - maintain a high level of product knowledge to provide accurate information and assistance to both customers and your colleagues.
• →Take charge of customer issues from start to finish - while working in a dynamic and fast-paced environment.
• →Respond promptly and professionally to customer inquiries via email, chat, or video conferencing.
• →Resolve product or service issues by understanding the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure resolution.
• →Document and track customer interactions, transactions, comments, and complaints using the company's CRM system
  Gather customer feedback and work directly with Product and Engineering teams to share insights to help improve products and services.
• →Stay up-to-date with company policies, procedures, and product updates to provide accurate and consistent information to customers.
• →Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s needs are met.
  Deliver exceptional service and ensure customer satisfaction by going the extra mile in every interaction.
  
  

• →Bachelor’s degree in Math, Analytics, Data Science, Economics, Statistics, Computer Science, Engineering, or other quantitative fields or relevant work experience strongly preferred.
• →1-4 years of customer support experience in a Technical Support domain.
• →Flexibility with changing job duties and responsibilities.
• →Organizational skills and experience improving processes.
• →Excellent communication skills, both written and verbal (in English) in a technical environment
• →Experience (and open to) working night shifts (6:30 PM IST - 7:00 AM IST (any 9-hour shift)

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accomodations@rippling.com.

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture.  For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.