Customer Onboarding Specialist

RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our innovative Healthcare Operations Platform, we're connecting data to unlock trusted insights that enable improved decision-making and help deliver safer healthcare for all.

RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.

Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day.

We’re searching for a Skopje-based Customer Onboarding Administrator to join our Global Controlling Billing team, so that we can deliver accurate, efficient, and compliant billing operations that support revenue integrity and customer satisfaction. The Customer Onboarding Administrator will process customer invoices, manage billing enquiries, maintain accurate financial records, and support billing process improvements to help ensure efficient finance operations across the business.

• Process customer billing activities and generate accurate invoices to ensure compliance with contractual terms and billing schedules.
• Respond to customer billing enquiries and resolve routine discrepancies in order to maintain positive customer relationships and service excellence.
• Maintain accurate billing records and documentation to support audit readiness, compliance, and data integrity.
• Assist with reconciliations and billing process reviews to improve operational efficiency and billing accuracy.
• Develop and maintain process documentation, user guides, and training materials to support team consistency and knowledge sharing.
• Collaborate with Finance, Accounts Receivable, Renewals, CRM teams, and customers to facilitate timely issue resolution and effective stakeholder communication.
• Prepare billing communications and customer reminders to support timely invoice processing and payment follow-up.
• Identify workflow inefficiencies and recommend practical process improvements to enhance team effectiveness and service delivery.
• Support the use and maintenance of financial and operational systems including Salesforce, NetSuite, and OpenAir.
• Perform assigned billing activities in accordance with internal controls, quality standards, and company policies.

• Basic experience in customer service, or a related business function is advantageous.
• Basic knowledge of financial systems and business processes.
• Proficiency with Microsoft Office applications, particularly Excel and Outlook.
• Understanding of pricing structures, contract terms, and compliance requirements is considered an advantage.
• Ability to communicate clearly and professionally with customers and internal stakeholders.
• Strong attention to detail and commitment to data accuracy.
• Demonstrated ability to identify process inefficiencies and contribute to continuous improvement initiatives.
• Basic experience supporting process documentation, user guides, or training materials is desirable.
• Familiarity with CRM and financial systems such as Salesforce, NetSuite, or OpenAir is beneficial.
• Sincere interest in developing a career within finance operations and business administration.
• A knack for working collaboratively within a fast-paced, global environment.
• Ability to work in a hybrid environment with regular attendance at our Skopje office.

By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Key benefits include private health and group accident insurance, an Employee Assistance Program (EAP) for confidential support, and Loyalty Awards for long-service employees.

RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition.

As part of RLDatix's commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don't hesitate to send a note to accessibility@rldatix.com.

Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration