Ro9mo ago

Lead Fulfillment Pharmacist - Romeoville, IL

RomeovilleFull-timelead

OtherLogistics & Supply ChainHealthcare

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Quick Summary

Overview

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible.

Technical Tools

OtherLogistics & Supply ChainHealthcare

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro is the only company to offer nationwide telehealth, labs, and pharmacy services. This is enabled by Ro's vertically integrated platform that helps patients achieve their goals through a convenient, end-to-end healthcare experience spanning from diagnosis, to delivery of medication, to ongoing care. Since 2017, Ro has helped millions of patients in nearly every single county in the United States, including 99% of primary care deserts.

Ro is consistently recognized as a top workplace in Health Care, in New York, and for Women and Parents—earning more than 20 honors from Fortune, Great Place to Work, and PEOPLE since 2021. In 2025 alone, we ranked top 5 among medium workplaces in Health Care and New York, and top 50 nationwide.

As the Lead Fulfillment Pharmacist, you will help oversee our daily pharmacy fulfillment operations. This role is responsible for managing a team of fulfillment pharmacists and ensuring all prescription and non-prescription orders are processed accurately, efficiently, and in full compliance with applicable regulations and company procedures.

You will lead pharmacist training, coaching, and performance oversight, and foster a culture rooted in operational excellence, continuous improvement, and patient safety. Your expertise will drive workflow optimization, support audit readiness, and contribute to process innovation in collaboration with cross-functional partners such as Compliance, Quality, and Operations. This position reports directly to the Pharmacist in Charge and plays a critical leadership role in ensuring the delivery of high-quality care to patients across the country.

This posting is for our location in Romeoville, Illinois. This hire is for a full time role.

Oversee and participate in the processing, verification, and fulfillment of prescription and non-prescription medication orders with a high degree of accuracy and compliance

Provide clinical review and intervention as necessary, working directly with prescribing providers and care teams to ensure appropriate therapy

Lead and support a team of fulfillment pharmacists through coaching, training, performance management, and professional development

Support scheduling and staffing needs to ensure appropriate shift coverage and workflow continuity

Collaborate cross-functionally with engineering, product, operations, compliance, and quality teams to improve pharmacy workflows and technology systems

Drive continuous improvement initiatives to enhance operational efficiency, safety, and the patient experience

Participate in internal audits, inspection readiness activities, and ensure compliance with all standard operating procedures (SOPs) and regulatory requirements

Foster a high-performing, patient-first culture that prioritizes accuracy, accountability, and team collaboration

Support additional operational tasks and responsibilities as assigned by pharmacy leadership

Bachelor of Science in Pharmacy (B.S. Pharm) or Doctor of Pharmacy (PharmD) from an accredited college of pharmacy

Active and unrestricted Illinois Pharmacist License in good standing

Additional state licenses are a plus but not required

Minimum of 3–5 years of experience in a mail-order/retail pharmacy, with at least 1–2 years in a leadership or supervisory role

Ability to work full-time (40 hours/week) with rotating weekend shifts in a fast-paced, high-volume mail order pharmacy environment

Demonstrated leadership ability with experience coaching or managing pharmacy professionals in a fulfillment or clinical setting

Deep empathy, patience, and professionalism when supporting patients and team members alike

Proven capacity to think critically, make sound decisions under pressure, and operate with autonomy

Meticulous attention to detail and strong organizational skills to ensure accuracy, compliance, and safety

A proactive, solutions-oriented mindset with a drive to improve systems and implement meaningful change

Excellent verbal and written communication skills, and a collaborative spirit that thrives in cross-functional environments

While we strive to maintain consistent schedules, flexibility is required, as your scheduled workdays may occasionally shift to help cover holidays, team PTO, or other staffing needs

Advanced notice of at least two weeks will be provided for any changes to the regular schedule

Please note that shift structures may be adjusted in the future based on evolving business needs

Full medical, dental, and vision insurance + OneMedical membership

Healthcare and Dependent Care FSA

401(k) with company match

Flexible PTO

Wellbeing + Learning & Growth reimbursements

Paid parental leave + Fertility benefits

Pet insurance

Student loan refinancing

Virtual resources for mindfulness, counseling, and fitness

Listing Details

Posted: June 16, 2025
First seen: March 25, 2026
Last seen: April 10, 2026

Posting Health

Days active: 15
Repost count: 0
Trust Level: 45%
Scored at: April 10, 2026

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At Ro, we want to bring transparency to healthcare at every step of the patient journey, from the cost of their treatment to where their medication is sourced. Ro provides information to help patients make informed, important decisions about their healthcare and their lives, and to put patients back in control of their health.

Employees

750

Founded

2017

Domain

Jobs

External application · ~5 min on Ro's site

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