CX Content Specialist

Remotemid

MarketingContent Specialist

0 views0 saves0 applied

Apply Now

Quick Summary

Overview

Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail with unmatched delivery coverage, flexibility and visibility.

Technical Tools

MarketingContent Specialist

Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail with unmatched delivery coverage, flexibility and visibility. Reaching 97% of U.S. households across more than 30,000 zip codes — from urban hubs to rural communities — Roadie provides seamless, scalable solutions that meet a variety of delivery needs.

With a network of more than 310,000 independent drivers nationwide, Roadie offers flexible delivery solutions that make complex logistics challenges easy, including solutions for local same-day delivery, delivery of big and bulky items, ship-from-store and DC-to-door. For more information, visit www.roadie.com.

As a CX Content Specialist, you will play a critical role in developing, organizing, and maintaining high-quality internal and external content that supports the Customer Experience (CX) team, our customers, and cross-functional partners. You will work closely with Training, Quality, and Operations teams, as well as collaborate with Product, Marketing, and Legal stakeholders to ensure content is accurate, consistent, and aligned with brand standards. You will be responsible for managing content requests, maintaining our knowledge bases, and ensuring content enables CX teams to deliver a seamless customer experience.

Responsibilities

~1 min read

→Create and refine CX content that aligns with Roadie’s voice and style, ensuring clarity, consistency, usability, and strong customer self-service outcomes
→Regularly audit internal and external Salesforce content for accuracy and relevance, partnering with the CX Enablement team to analyze user behavior, address content gaps, and improve resources
→Translate process maps and workflows provided by CX Operations Specialists into clear, digestible guides for CX team members
→Partner with Product and Marketing teams to stay current on feature rollouts, enhancements, and campaigns, ensuring CX teams are equipped with the most up-to-date resources and messaging
→Work with the Legal team to secure necessary approvals for external-facing content
→Prioritize and organize incoming content requests based on scope, urgency, and deadlines
→Ensure efficient and timely completion of deliverables based on KPIs set by the Content & Instructional Design Manager
→Develop and maintain CX team macros to ensure standardized, brand-aligned communication across customer interactions
→Deliver and manage internal communications for CX teams across communication channels.
→Optimize the knowledge base’s search experience by staying current on Salesforce features and capabilities.
→Provide regular updates to CX Enablement leadership regarding help center performance, content initiatives, and identified opportunities for knowledge improvement.

Bachelor's degree in English, Communication, Technical Writing or a related field
2+ years of experience in technical writing or content development and creation
Experience with content management systems and knowledge bases, Salesforce strongly preferred
Ability to quickly grasp technical knowledge and convey relevant information in an engaging manner
Tenacity for problem-solving with exceptional patience and persistence
Excellent written and verbal communication skills, with an ability to communicate technical concepts to a nontechnical audience
Ability to produce digestible, searchable, accessible content for a variety of audiences
Self-starter and ability to work independently

Competitive total rewards package
100% company-paid health insurance for yourself
401(k) with company match
Tuition & student loan repayment assistance- yes, we’ll contribute directly to your student loans!
Remote-first environment
Unlimited PTO
Inclusive family leave policy that supports all new parents
Paid Wellness Days in addition to Company holidays
Monthly WFH stipend
Paid sabbatical leave- tenured Roadies are given extra time to unplug, rest, and explore
The technology you need to get the job done

Location & Eligibility

Where is the job

Worldwide

Fully remote, anywhere in the world

Who can apply

Same as job location

Listing Details

Posted: June 17, 2026
First seen: June 18, 2026
Last seen: June 18, 2026

Posting Health

Days active: 0
Repost count: 0
Trust Level: 67%
Scored at: June 18, 2026

Signal breakdown

freshnesssource trustcontent trustemployer trust

Apply for this position

Roadie

greenhouse

Roadie, a UPS Company, is a crowdsourced delivery platform that connects senders with drivers already heading in the right direction, offering fast, flexible, and scalable logistics solutions for same-day and urgent deliveries across the U.S.

Employees

350

Founded

2014

Domain

Jobs

External application · ~5 min on Roadie's site

Please let Roadie know you found this job on Jobera.