Program Manager - Travel Department

We are seeking a detail-oriented and proactive Program Manager to support and oversee the Travel Department. This role requires expertise in the Defense Travel System (DTS), government travel regulations, and Navy business rules, along with strong customer service and training skills. The Program Manager will be responsible for ensuring compliance, supporting travelers, managing reporting, and conducting audits, while serving as a key resource for government travel operations.

• Build, gain, detach, and edit DTS profiles for travelers.
• Generate and analyze required reports, including:

• DTS Reports: Unsubmitted Vouchers, Depart Status, Approved Status, Budget Reports.
• TOP Reports: Separation of Duty, CP2 Rejects, Semi-annual User Profile Review, Monthly USV Reports.

• Conduct internal audit reviews such as post-payment DTS voucher reviews, charge card transaction reviews, and other internal audits.
• Deliver weekly/bi-weekly in-person training sessions and provide on-demand training as needed.
• Present DTS and travel policy information during New Student and Staff Orientation.
• Review and process travel authorizations and vouchers in DTS.
• Provide responsive customer service support to travelers and staff.
• Assist with cross-organization travel requirements, ITOs, and Non-DTS Orders (via Salesforce).
• Manage and respond to SolarWinds ticket requests.
• Maintain fluency in the Joint Travel Regulations (JTR), Navy Business Rules, and applicable government travel policies.
• Support Government Travel Charge Card programs (IBS, CBA, UTC) as needed.
• Other duties as assigned or required.

• Strong knowledge and hands-on experience with DTS and government travel regulations (JTR/Navy Business Rules).
• Demonstrated experience conducting audits and analyzing financial/travel data.
• Excellent written and verbal communication skills with the ability to train and present to diverse audiences.
• Strong customer service and problem-solving skills.

Bachelor’s degree preferred (or equivalent relevant experience).

Active Secret clearance required. Requirements to obtain a clearance include US Citizenship, security investigation, etc.