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Safetyculture 29mo ago

Senior Customer Success Manager (French Speaking)

Manchester · ManchesterFull-time Permanentsenior
Customer Success ManagerCustomer SuccessCustomer
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Quick Summary

Overview

Why join us? We’re a global tech company, just not the kind you’re picturing. Our team of nearly a thousand people wakes up every day to make our product and our customers’ lives better.

Technical Tools
Customer Success ManagerCustomer SuccessCustomer
Why join us?
We’re a global tech company,  just not the kind you’re picturing.

Our team of nearly a thousand people wakes up every day to make our product and our customers’ lives better. At SafetyCulture, you’ll hear “yes, let’s give it a shot” more often than “that’s not how we do things here.”

People join because we’re building tools that make work better for the 3 billion people who keep the world moving - factory floor operators, baggage handlers, truck drivers, servers, store assistants. The ones who make things happen. We’ve got the scale and innovation you’d expect from big tech. The difference? No endless layers of sign-off. No corporate theatre. Just smart, experienced people solving real problems fast 

The scale is big. But the ownership’s personal. Every full-time team member gets equity - real skin in the game. When we grow, you do too. We’re not perfect, no company is. But this next chapter of our growth is about scaling with intelligence, not just size - fuelled by operational maturity, a clear vision, and a strong focus on AI. 

This is big tech impact, without the big tech ick. If that excites you more than it scares you, you’ll fit right in.

An awesome opportunity has arisen for a French speaking, Senior Customer Success Manager to join our team! 
 
You will be responsible for driving success across our highest opportunity accounts. You will act as a trusted advisor, ensuring customers maximise the value of our platform, achieve their business goals, and continue to grow their partnership with SafetyCulture.
 
The ideal candidate will have a strong track record of managing Enterprise customers in various industries. 
  • 10+ years of total work experience with at least 5+ years experience working in a customer facing role, ideally with Enterprise customers or within an Enterprise-level organisation
  • Professional fluency in French and English
  • Strong ability to build executive relationships and drive business value for Enterprise customers
  • A background in leveraging data through a variety of tools to inform and execute customer-facing and internal strategies
  • Persuasion and presentation skills, with the ability to communicate up and down an organisation
  • Ability to actively listen, understand customer pain points and take action
  • Thrives in a fast-paced, dynamic environment 
  • Bonus: relevant industry experience in Manufacturing, Transportation, and/or Logistics or managing Enterprise customers in those industries
  • Serve as a strategic partner to a curated portfolio of Enterprise customers, helping them adopt and maximise the value of our solutions
  • Understand customers’ business objectives, challenges, and industry-specific needs to drive success
  • Own customer retention, ensuring renewals and reducing churn risk through proactive engagement
  • Identify growth opportunities within existing accounts and collaborate with Sales to drive expansion
  • Leverage deep industry knowledge to provide tailored insights, recommendations, and best practices
  • Advocate for customers internally, influencing product development based on industry trends and customer feedback
  • Contribute to the development of industry-specific playbooks, collateral, and case studies
  • Equity with high growth potential, and a competitive salary,
  • Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office;
  • Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns;
  • We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies.
    •  
    You’ll also receive other perks such as:
  • In-house Culinary Crew serving up daily breakfast, lunch and snacks
  • Wellbeing initiatives such as access to our onsite gym, EAP services and generous parental leave policy
  • Quarterly celebrations and team events
  • Table tennis, board games, gym sessions, book club, and pet-friendly offices.

    • Listing Details

    Posted
    July 2, 2025
    First seen
    March 26, 2026
    Last seen
    April 24, 2026

    Posting Health

    Days active
    29
    Repost count
    0
    Trust Level
    24%
    Scored at
    April 24, 2026

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