Patient Experience Associate/Care Coordinator

United States·North Little Rockmid

Care CoordinatorHealthcare Non-Clinical

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Quick Summary

Requirements Summary

Office Administrative/Receptionist/Clerical/Customer Service experience in a fast-paced, heavy phones environment. Professional demeanor and communication always.

Technical Tools

Care CoordinatorHealthcare Non-Clinical

What We Offer

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✓Join a growing company with a community focused mission to make a difference in the lives of seniors!

✓Our employee Net Promoter Score (eNPS) ranks above industry standards reflecting our strong commitment to delivering exceptional service and satisfaction.

✓We promote a company culture that values, recognizes, and rewards its employees for their contributions through Nectar, our employee engagement platform.

✓Medical, Dental and Vision benefits with generous employer provided contributions to offset per paycheck premium costs.

✓3 different medical plan options to provide flexibility to meet personal needs including: 2 PPO options and a CDHP plan that includes a $500/year HSA employer match

✓Healthcare & Dependent Care Flexible Savings Accounts (FSAs)

✓Access to Employee Assistance Program (EAP) for support and work-life benefits for you and your immediate family.

✓Employer-paid Life Insurance, Short-term and Long-term Disability benefits. Optional voluntary life insurance is also available.

✓A 401k retirement plan offered through Transamerica for long-term financial savings & planning.

✓Flexible time off including: generous PTO, 7 paid company holidays and 2 floating holidays.

✓Opportunities for career growth and advancement within the company.

About the Role

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Responsibilities

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→Greet patients and guests warmly upon arrival
→Conduct check-in/check-out processes via Electronic Health Record (EHR)
→Assist patients with completing paperwork and update EHR with current information
→Collect co-payments and verify insurance prior to appointments
→Answer and triage incoming phone calls, routing as necessary
→Make appointment reminder calls and reschedule as needed
→Maintain patient confidentiality and secure health information
→Scan and index documents into the EHR
→Address patient concerns or problems as they arise
→Collaborate with clinical team members to ensure smooth office operations
→Participate in interdisciplinary team discussions on patient care plans and outcomes

→Review and process referral requests from PCPs and specialists
→Schedule appointments and communicate details to patients, including prep instructions
→Process insurance authorizations via health plan platforms (e.g., Availity)
→Schedule urgent referrals per provider request
→Monitor and update open referral reports and follow up on pending consults
→Ensure referral documentation (e.g., consult notes, diagnostics) is complete and available
→Notify PCPs of missed specialist appointments and coordinate rescheduling
→Coordinate surgical clearance documentation for external providers as needed
→Support communication between patients, providers, and external offices
→Provide administrative support to maintain smooth care coordination workflows

Requirements

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REQUIRED QUALIFICATIONS:

Office Administrative/Receptionist/Clerical/Customer Service experience in a fast-paced, heavy phones environment.
Professional demeanor and communication always.
Must be organized and attentive to detail.
Ability to manage competing priorities.
Resourcefulness in problem solving.
Able to take and follow through with assigned tasks and accountability.
Ability to work in a fast-paced environment.
Experience with Microsoft Office Word, Outlook, and Excel.
Full COVID-19 vaccination (including boosters) an essential requirement of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements.

High School Diploma or equivalent
Experience working with an electronic health record
Experience in processing referral authorizations
Medical office or hospital patient access registration experience highly desirable
Experienced working in medically underserved/culturally diverse communities
Knowledge of medical terminology
Knowledge of ICD-20 and CPT coding
Bilingual Spanish and English