AI Evaluator (Kampala, Uganda)

We invite you to join our talent pool as an AI Evaluator, where you will contribute to the advancement of cutting-edge Natural Language Processing (NLP) models. In this role, you will ensure the high quality of AI-generated writing and create original content that enhances the AI’s capabilities. Your insights into client needs and best practices will be instrumental in driving our success and shaping the future of AI-driven content.

• →Write detailed top-tier original content that demonstrates great creativity and an excellent grasp of English grammar and comprehension.
• →Evaluate, edit, and improve the quality of AI-generated writing as well as that from humans-in-the-loop.
• →Rate the quality of AI-generated content on rubrics such as grammar, brevity, and correctness.
• →Be a thought partner to Delivery managers, input into the project delivery strategies, and share quality best practices to aid in achieving the project goals.
• →Deliver just-in-time coaching/mentorship support to production teams on new or changing project instructions as well as “refreshers” on existing instructions on an as-needed basis.
• →Manage investigations of escalations to understand the root cause(s), work through the remediation actions, and champion the recovery process.
• →Manage the performance and quality of your team through coaching and mentoring to improve writing quality.
• →Be a master of the Sama platform.

• Have completed a Bachelor's degree or higher in English or Literature.
• Fluency in English at C1/C2 level. Excellent English grammar and comprehension.
• A critical eye and the ability to clearly explain the strengths and weaknesses of a given piece of text.
• Excellent sense of writing style.

• At least 2 years of experience in a creative writing role.
• Experience working with NLP/GenAI models is an added advantage.
• Strong critical thinking, reasoning, and exceptional problem-solving skills.
• Excellent written and oral communication skills.
• Demonstrable ability to perform well in a rapidly changing and extremely global team.
• Excellent attention to details.
• Passion for our mission of ensuring a world-class support experience for our community and customers.
• Experience as an editor is an added advantage.

Once you’re part of our talent pool, here’s what you can expect during the interview process:

1. After submitting your application, if you're shortlisted, we’ll invite you to a 60-minute in-person/ virtual assessment. 
2. If you pass the assessment, we’ll let you know via email.
3. Once a project is ready to go live, those who’ve passed will be invited to training (this can happen anywhere from a few days to a few weeks after the assessment, depending on the project timeline).
4. Kindly note that a valid Police Clearance Certificate (Certificate of Good Conduct) is a mandatory requirement for consideration into training.

We’ll provide helpful feedback along the way so you know where you stand and feel supported throughout the entire process.