Operational Excellence Manager – Influencer Marketing Operations

SAMY is a global network of independent marketing and communications agencies, using research, technology, strategy, creativity, and performance to deliver impactful, data-driven solutions and drive growth for brands. With over 1000 employees in 15+ offices across 18 countries (Europe, U.S., Latin America) and operating in 55 markets, SAMY serves over 100 leading clients, specializing in award-winning, end-to-end digital campaigns.

As an Operational Manager your responsibility will be to review and optimize processes by implementing innovative strategies to improve efficiency for one of our most important clients LÓREAL. Acting as the main point of contact for the booking team and other internal teams, this role will centralize knowledge, implement innovative strategies, and explore new KPIs and methodologies to ensure operational excellence. The manager will play a critical role in integrating new work methods, fostering collaboration, and advancing innovation in influencer marketing.

Process Optimization & Innovation:

• Ensuring team adherence to established workflows and standard operating procedures 

• Analyze and map current workflows, identifying areas for improvement and implementing strategies to enhance efficiency.

• Drive continuous improvement projects and lead the adoption of performance-based remuneration models for influencers.

• Explore and integrate new types of creators, platforms, and content into processes.

Data Analysis & Metrics Development:

• Collect, analyze, and interpret operational data to identify trends and opportunities for innovation.

• Develop and maintain detailed documentation and establish new performance metrics (KPIs).

Collaboration & Leadership:

• Work closely with the Advocacy team and other internal departments.

• Facilitate effective integration across teams, ensuring seamless collaboration with our agency and the client.

• Collaborate with the CDMO team and external partners like Traackr to implement innovation projects that increase share of voice and influence.

  Team Training & Development:

• Train staff in new methodologies and processes, fostering a culture of operational excellence

• Oversee multidisciplinary teams to ensure alignment with business goals and customer satisfaction.