Customer Success Manager

We are looking for a Customer Success Manager (CSM) to help secure the long-term success of our restaurant partners. You will provide support throughout their entire life cycle from onboarding, to adoption, to retention. This role is essential to ensuring that our customers have a world-class experience and opportunities to further develop their business.

The Sauce CS team is the heartbeat of our customers. We are a diverse, global team working to help our customers meet their business goals through creative problem-solving, data and deep product knowledge. We’re empathetic relationship builders, curious minds, doers, thinkers, strategizers, and friendly humans. The passion we have for the Sauce mission makes it easy to be obsessed with our customers.

This role is in the field 3-4 days a week, and reports to the Director of Customer Success.

• Be responsible for a growing portfolio of restaurant accounts, focused on order growth, retention, upsell opportunities, and referrals. 

• Educate restaurants on our product offering, proprietary technology and the benefits (dollars saved) to their business.

• Work with Sales and Onboarding teams to bring new restaurant partners live on Sauce

• Work in a cross functional capacity to gather and help prioritize restaurant feedback related to product improvements

• Track key success metrics and KPIs, monitor restaurants’ performance and be proactive

• Help our restaurant partners maximize their Sauce platform performance.

• Be an internal ambassador for our restaurant partners.

• Be the main escalation points for day-to-day restaurant success tickets.

• Analyze and report on restaurant feedback to the internal team to inform product and messaging improvements

• Manage the entire restaurant renewal process for your assigned accounts.

• Encourage upsells, cross-sells, referrals.

• Achieve monthly, quarterly, and annual growth and retention KPI
  Customer delight is a necessity!

Sauce is an equal opportunity workplace and an affirmative action employer. We welcome all qualified applicants regardless of race, color, ancestry, religion, sex (including pregnancy and related conditions), national origin, sexual orientation, age, marital status, disability (physical or mental), gender identity, gender expression, genetic information, veteran status, citizenship, immigration status, or any other classification, category or characteristic protected by applicable federal, state or local laws. We understand the importance of creating a more diverse and inclusive workplace and celebrate our employees for their differences.