Saviynt23mo ago

Technical Support Engineer

India·BangaloreFull-Timemid

Technical Support EngineerCustomer SuccessTechnical SupportCustomer

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Quick Summary

Overview

Technical Tools

javajavascriptpythonsqllinux

Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com.

Customer Communication

Communicate with end users/businesses to explain the issue(s) and solutions for implementation and break fix related questions.

Drive Customer Satisfaction through timely & quality communication.

Troubleshooting Skills

Troubleshooting of customer reported incidents and system alerts.

Identify, debug and troubleshoot break fix issues and take it to a resolution.

Provide technical analysis for incidents, resolution, and root cause analysis for the incidents.

Respond and resolve issues within agreed service levels.

Collaboration & Knowledge Sharing

Publish knowledge articles for the incidents and service requests, prepare technical documents for the standard operating procedures.

Domain

Work closely with Internal Saviynt Labs Teams for activities related to supporting the IAM and CPAM service offerings.

KPIs - Customer Satisfaction, Ticket & Resolution Quality, Productivity

Minimum 3 years’ experience in implementing various IGA solutions

Strong Domain knowledge in Identity and Access Management (IAM)

Hands-on experience in configuring and deploying one or more IAM tools like Saviynt, Sailpoint, OIM or ISIM

Knowledge and experience in invoking REST/SOAP web services using tools such as Postman

Database: Extensive experience in database operations & SQL

Strong hands-on experience with Scripting (ex. Shell, Javascript, Python, Groovy)

Basic knowledge of operating systems such as Linux, Unix & windows

Prior experience integrating with any SSO providers

Experience working with global Customers and strong customer focus

Excellent written and verbal communication skills

Keywords: Cloud, Java, Scripting, Linux, SQL

If required for this role, you will:

- Complete security & privacy literacy and awareness training during onboarding and annually thereafter

- Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to):

> Data Classification, Retention & Handling Policy

> Incident Response Policy/Procedures

> Business Continuity/Disaster Recovery Policy/Procedures

> Mobile Device Policy

> Account Management Policy

> Access Control Policy

> Personnel Security Policy

> Privacy Policy

Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us!

Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Location & Eligibility

Where is the job

Bangalore, India

Hybrid — some on-site time required

Who can apply

Listed under

Worldwide

Listing Details

Posted: July 1, 2024
First seen: March 26, 2026
Last seen: June 8, 2026

Posting Health

Days active: 74
Repost count: 0
Trust Level: 33%
Scored at: June 8, 2026

Signal breakdown

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Apply for this position

Saviynt

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Saviynt is a leading provider of cloud-native identity and governance platform solutions, empowering enterprises to secure their digital transformation, safeguard critical assets, and meet regulatory compliance.

Employees

3k+

Founded

2010

Domain

Jobs

External application · ~5 min on Saviynt's site

Please let Saviynt know you found this job on Jobera.