Product Operations Manager

We're Scan.com. We're building America's national imaging network: the infrastructure that connects patients, providers, and payers to faster, better-value diagnostic imaging. Thousands of patients move through our platform every day, and each is a real person waiting for an answer to a healthcare concern. We exist to get them that answer faster.

We manage the medical imaging pathway end-to-end. Providers order through a single point of entry, and from there, we run the entire medical diagnostic pathway. Managing the full pathway, rather than brokering pieces of it, is what lets us deliver imaging faster, at higher quality, and at a lower cost than the fragmented status quo.

We're looking for a Product Operations Manager at an exciting time. We've raised over $200m in funding to date, reached profitability, and are growing 100% year on year.

Millions of people wait too long for a diagnosis. Come help us fix that.

Product Operations sits between strategy and execution. It is the function that turns a product team's intent into repeatable delivery and turns delivery into learning. At Scan.com, that work spans the full product surface, from acquisition and integrations to fulfillment and post-scan experiences, and it touches almost every function in the company.

As Product Operations Manager, you will partner closely with our product management team to build the rituals, documentation, and reporting infrastructure that make our product org run well. Your success will not be measured by how much you personally ship, but by how much better the teams around you ship because of the systems you put in place.

This role will suit someone who takes real pride in the craft of operations: someone who finds a well-written playbook satisfying, who can hold the details of five workstreams at once without losing context, and who already uses AI as a core part of their operational practice.

As a scale-up business, you can expect your role to develop over time. Here are some of the types of things you could be getting involved in:

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  Design and coordinate rollout plans for new product features, working with PMs, Engineering, Design, and Operations to sequence launches, manage dependencies, and ensure the right teams are prepared to support what ships

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  Create and maintain product documentation that supports both internal training and external communication, including feature briefs for internal enablement, release notes for partners and providers, and reference materials that keep stakeholders informed as the product evolves

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  Partner with the data team to monitor post-release analytics, helping the product team understand whether launches are landing as intended and surfacing signals that suggest a feature needs iteration, promotion, or reconsideration

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  Coordinate cross-functional sign-off for feature launches, ensuring the appropriate leaders across Engineering, Operations, Legal, and Clinical have reviewed and approved before release, with clear documentation of decisions and open items

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  Build and maintain a product knowledge base that is structured for AI agent consumption from day one, including designing information architecture that supports reliable retrieval, writing content that survives being chunked and re-assembled, and iterating on quality based on how well downstream agents perform against it

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  Support the product team on OKR planning and monitoring: helping to translate strategy into measurable objectives, tracking progress against them, flagging when priorities may need to shift, and reporting product impact to the wider organization in a way that builds shared understanding
  

If we're not growing, we're dying. Everyone needs a bias for action. Speed and momentum, combined with quality execution, propel our business forward.

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  You don't quit on hard problems. Fail fast, dust off, go again.

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  You celebrate wins, then seek the next opportunity.

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  You see it, you fix it. No task is beneath you, at any level.

The company we build is the team we build. If we don't have the right people in the right seats, doing the right things, we will fail.

• Talent recognizes talent. You actively bring quality hires into the business.

• You trust your colleagues to deliver.

• You open-source your knowledge. You're never a single point of failure.

Care enough to have the hard conversations, and don't dwell on them. Don't go up the chain to communicate. Go straight to the person.

• Strong opinions, weakly held. You welcome challenge and feedback.

• You get to the point: direct challenge plus an alternative solution.

• You ask "why". Before calling something bad, understand why it exists.

Push the limits of your understanding and potential, and you will be supported to get better.

• You proactively seek feedback, whatever your level.

• You invest in understanding our business: teams, customers, processes.

• You invest in your own growth and are willing to unlearn.

We're a high-performing team with low ego. We hire people who are brilliant and kind, who give it straight, back it up with evidence, and change their mind when the facts change. We'll give you real ownership early, the tools to do your best work, and colleagues who raise your game. In return, we ask for high standards, genuine care for patients and each other, and the drive to leave things better than you found them. If that sounds like you, let’s talk!

We keep our interview process short and sweet, and we're a nimble team that can progress at pace. Here are the stages you can expect, but we might switch up the order of each step depending on team availability:

1. Introductory call/interview with our Senior Talent Partner. The call is via telephone and will last around 30 minutes.

2. Should it feel like there is an initial fit for all, we will invite you to a video call with the hiring manager for around 45 minutes. This is a more structured interview that will deep-dive into the role and technical needs.

3. 'Scan Standard' interview, where our panel screens for values alignment and the success factors that matter at Scan.com. You will also be assessed on your AI fluency at the stage and depth relevant to your role (see AI Requirements above).

4. Meet the founders and/or other team members. Again, length varies depending on how many people are involved and whether in person or via video call.

5. Offer!

Scan.com is committed to eliminating discrimination and encouraging diversity within our team. We strive to provide equality and fairness for all job applicants and employees and never discriminate on the basis of gender, marital status, age, race, ethnicity, religion, or physical differences.

We are opposed to all forms of unlawful treatment and discrimination.

Our ambition is for our team to be representative of society's diversity, and for every employee to feel respected and able to bring their best selves to work.

If you need an accommodation to apply or interview, contact us at people@scan.com.

We look forward to receiving your application!