CAM PSR I

The CAM Partner Support Representative (PSR) is responsible for the entry and management of orders and quotes as well as coordination with inside sales, merchandising, and customers to ensure an unrivaled customer experience. The CAM PSR is also responsible for tactical communication with customers along with resolution of issues.

• Solid understanding of ScanSource Order Management basics
• Basic understanding of different technology groups
• Good knowledge of SAP and Salesforce.com tools
• Deliver a “wow” experience to ScanSource customers
• Entry of orders into SAP
• Ensure special pricing is set up properly for orders with price exceptions
• Communicate with customers and merchandising to resolve issues with orders.
• Communicate tracking and ETAs to customers
• Prioritize and escalate orders as necessary to meet customer expectations
• Provide visibility to customers to deliver an improved customer experience.
• Proactively identify potential obstacles with orders to ensure smooth flow.
• Complete Price/Cost adjustments as necessary.
• Works hours for this role will be 11:00 am - 8:00 pm EST.

• Direct supervision from Director, Order Management or Team Leader

• 4 year college degree or equivalent work experience
• Prior customer service experience
• Strong organizational skills
• Track record of achievement and results orientation
• Strong verbal and written communication skills
• Excellent negotiation skills

• Proficiency in foreign language (Spanish, Portuguese, French, German)
• SAP Experience

• Ability to sit a computer terminal for long periods of time
• Ability to be physically in attendance at workstation at designated company office location during normal business hours designated for the position.  Work hours for this role is 11:00 am - 8:00 pm EST
• Ability to lift 25 pounds
• Ability to travel 20%
• Ability to operate office equipment