Design Engineer I - Comms

The Design Engineer I represents a high level of technical expertise to internal and external customers in a variety of forms that include design assistance, delivering education, and enabling the customer to do business with ScanSource.  The focus of the position may be on specified technologies, or on a specific group of suppliers. This role is expected to be an expert in Network Technologies and will act as a trusted advisor to the company's customers.  This individual would have detailed knowledge of a multiple product lines, and able to guide a customer through designing the best overall solution which would include hardware, software, and licensing.  

• Researches, recommends, and evaluates customer requirements to ensure the needs of the Business Partner and End User are satisfied.
• Prepares configurations via vendor configuration tool with appropriate pricing estimates distributed to all concerned parties.
• Possesses and applies a broad knowledge of principles, practices, and procedures in field of Communication Technology
• Create technical content for sales enablement and marketing
• Attend supplier and partner conferences as needed
• Participate in customer enablement programs

• Under minimal supervision and with appreciable latitude for actions and decisions, has responsibility for all aspects of difficult projects that are broad in nature and require originality and ingenuity.
• Reports to Director of Solution and Design

• Minimum two (2) year prior related experience and Avaya small/mid market Design certified.  Experience with Enterprise a plus.
• Experience with the following technologies
• Avaya/Mitel
• Technical documentation, business analysis and/or technical writing experience a plus
• Work history of consultative sales and/or partner-facing roles
• Proven ability to gather and understand customer requirements, business objectives, and success criteria as part of the discovery process. Take those outputs and build a holistic solution to meet that customer’s business needs.

• May require sitting at computer for long periods of time. 
• Minimal lifting may be required.
• An essential function for this position, based on business necessity, is that the employee must be physically in attendance at his/her workstation at the designated company office location during the normal business hours designated for the position.
• Ability to travel 10% of the time

• Bachelor’s Degree
• Relevant recent Communication certifications (Avaya/Mitel, etc.)
• Experience in distribution or working for a partner/reseller