Senior Specialist, Repair Information and Customer Media

Become part of a pioneering team redefining the electric vehicle landscape. As a Senior Specialist, Repair Information and Customer Media, you will serve as a senior individual contributor and subject-matter expert within Aftersales Technical Service, responsible for developing, coordinating, and continuously improving Scout Motors’ technician-facing repair information and customer-facing service media. 

This role applies deep automotive service, repair, and technical documentation expertise to translate vehicle program updates, engineering changes, repair concepts, technician feedback, and regulatory inputs into accurate, clear, compliant, and release-ready service information. You will use independent judgment to resolve complex documentation, serviceability, compliance, usability, and release-readiness issues, while advising cross-functional stakeholders on repair information and customer media requirements. 

You will work closely with Engineering, Repairability, Quality Assurance, Legal/Product Compliance, Service Operations, systems teams, suppliers, Scout Workshops, and Mobile Technicians to ensure documentation supports high-quality repairs, technician efficiency, market readiness, and a strong customer experience.

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

• Research, analyze, create, edit, validate, and publish repair information for Scout Workshops and Mobile Technicians. 
• Develop and maintain technician-facing service content, including:  
  • Repair Manuals 
  • Wiring Diagrams 
  • Fitting Locations 
  • Labor Repair Times 
  • Maintenance Tables and Manuals 
  • Emission Test Manuals 
  • Body and Paint Manuals 
  • Related service, repair, and workshop guidance 
• Interpret complex vehicle, engineering, and repairability inputs to determine the appropriate documentation structure, level of detail, procedural sequence, illustrations, warnings, notes, and technician guidance. 
• Drive content readiness for vehicle launch, program milestones, engineering changes, product updates, and market-specific release requirements. 
• Ensure repair information is accurate, usable, consistent, and aligned with approved repair concepts and workshop execution needs. 

• Coordinate the creation, updating, verification, and release of customer-facing literature, including Owner’s Manuals, digital guides, printed materials, app/web/infotainment content, and other customer service media. 
• Ensure customer media reflects approved vehicle content, product updates, service requirements, legal inputs, and market-specific requirements. 
• Advise stakeholders on content gaps, customer clarity, market needs, and risks that could affect release readiness or customer understanding. 
• Support internal alignment between customer-facing information, workshop information, service requirements, and product compliance expectations. 

• Partner with Legal, Product Compliance, Engineering, Service Operations, and market stakeholders to ensure repair information and customer media meet applicable regulatory, conformity, certification, and internal quality requirements. 
• Coordinate literature-related certification inputs, including auto-certification activities where required by market or product scope. 
• Manage translation and localization workflows by clarifying source content, resolving terminology issues, validating technical meaning, and supporting consistency across markets. 
• Identify and escalate compliance, market-readiness, or content-quality risks with clear recommendations and supporting analysis.

4. Drive Cross-Functional Problem Solving and Technical Alignment

• Network with key contacts across Engineering, Repairability, Quality Assurance, Service Operations, IT/systems, Legal/Product Compliance, suppliers, and workshops to resolve complex documentation and readiness issues. 
• Frequently advise peers and stakeholders on repair information structure, documentation quality, technician usability, repair concept implications, and customer media requirements. 
• Use independent judgment to select appropriate methods, evaluation criteria, and corrective actions when requirements are ambiguous or inputs conflict. 
• Lead cross-functional working sessions as needed to align content scope, resolve open issues, and support timely delivery of high-quality service information.

• Collaborate with Repairability, Engineering, and Quality teams to refine repair concepts, improve documentation usability, support accurate labor-time development, and reduce repair complexity. 
• Analyze technician and workshop feedback to identify recurring documentation gaps, unclear procedures, tooling or parts-information dependencies, and opportunities to improve repair efficiency. 
• Recommend and implement improvements that enhance repair quality, reduce technician effort, support mobile service execution, and improve consistency across Scout Workshops. 
• Translate feedback from Scout Technicians and workshops into continuous improvement actions for repair documentation and customer media. 

• Write illustrated, highly professional, precise, and sequential technical documents that can be easily interpreted by workshop technicians, mobile technicians, and service stakeholders. 
• Define and apply documentation standards for structure, terminology, warnings/cautions/notes, illustration usage, repair sequencing, version control, and release quality. 
• Review technical content for accuracy, completeness, clarity, compliance alignment, and technician usability before release. 
• Support the development of repeatable methods, templates, and best practices for repair information and customer media. 

• Create and maintain project plans, timelines, issue logs, release trackers, and feedback closure plans related to repair information and customer media deliverables. 
• Identify risks to content quality, timing, compliance, market readiness, or workshop usability and escalate with clear recommendations. 
• Measure and communicate progress, open issues, feedback closure, rework drivers, and improvement actions to the Manager, Serviceability and Workshop Media and relevant stakeholders. 
• Support continuous improvement of documentation workflows, review cycles, quality gates, translation processes, and release readiness practices. 

• To be considered for career opportunities at Scout Motors, applicants must be 18 years of age or older. 
• Residing in San Francisco: Pursuant to the San Francisco Fair Chance Ordinance, Scout Motors will consider for employment qualified applicants with arrest and conviction records. 
• Residing in Los Angeles: Scout Motors will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring Ordinance. 
• Residing in New York City: This role is not eligible for remote work in New York City.

Scout Motors is committed to employing a diverse workforce and is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, pregnancy, or any other characteristics protected by law. Scout Motors is committed to compliance with all applicable fair employment practice laws. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact ScoutAccommodations@scoutmotors.com.