Specialist, Field Monitoring - Technical Field Data

United States·Blythewoodmid

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Quick Summary

Overview

Here at Scout Motors, we're carrying forward the heritage of one of the most iconic American vehicles in history. A vehicle dating back to 1960. One that forged the path for future generations of rugged SUVs and trucks and will do so once again.

Technical Tools

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But Scout is more than just a brand, it’s a legacy steeped in a culture of exploration, caretaking, and hard work.

The Scout brand is all about respect. Respect for the past and the future by taking an iconic American brand that hasn’t been around for a while, electrifying it, digitizing it, and loading it with American innovation. Respect for communities by creating a company that stands for its people and its customers. Respect for both work and play, with vehicles that are equally at home at a camp site, a job site, or on a Tuesday commute. And respect for our customers by developing two powertrains that meet their requirements — an all-electric powertrain as well as the Harvester™ range extender powertrain which includes a built-in gas-powered generator with an estimated 500 miles of combined range.

At Scout Motors, we empower our talented, inclusive, and entrepreneurial teams to innovate. What makes a Scout employee? Someone who is a visionary and a leader, who seeks new paths and shares lessons learned. A knowledgeable doer who collaborates across the company to build better. A go-getter with unrivaled passion.

Join us at Scout Motors and be part of shaping the future of transportation. If you're ready to drive change and make history, apply now!

Responsibilities

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As a Field Monitoring Quality Specialist, you will act as a strategic partner, diving deep into vehicle and field data to identify issues that may impact customer experience and vehicle performance. Your insights will enable early detection and proactive resolution of potential concerns, helping improve product quality while strengthening customer trust and brand reputation

“In this critical role, you will help, design and implement solutions to monitor and integrate data from diverse communication channels including customer surveys, social platforms, and connected vehicle telemetry to create a comprehensive view of field performance”. We are looking for someone who thrives in complex, high-volume data environments and can uncover meaningful insights from ambiguity.

Partnering closely with engineering teams, you will play a key role in identifying product issues, guiding investigations, and ensuring teams focus on the most critical data to accelerate resolution and protect both our customers and brand reputation. Your work will have a direct impact on product development, system engineering, and the resolution of complex warranty and quality issues across our vehicle portfolio.

Serve as a VoC quality expert, ensuring timely and accurate feedback loops into engineering
Design and implement customer surveys and feedback frameworks to assess product satisfaction
Analyze large volumes of unstructured data (social media, web forums, call center logs, customer verbatims) to identify key customer pain points and trends

Support end-to-end root cause analysis (RCA) of customer issues across full vehicle systems, including powertrain, high-voltage battery, and connected features
Identify patterns in fleet data to enable early detection of emerging quality issues
Drive faster resolution through data-driven insights and cross-functional collaboration

Define and implement strategies for collecting, organizing, and analyzing large-scale connected vehicle data
Partner with engineering teams to establish vehicle data policies, signal strategies, and telemetry requirements
Perform advanced data analysis to correlate vehicle behavior, software versions, and customer-reported issues

Develop and deploy AI/ML models for:

Anomaly detection
Failure prediction
Sentiment analysis

Leverage analytics to improve customer satisfaction, reliability, and warranty performance

Act as the bridge between software-defined vehicle data policies and real-world engineering insights
Ensure data pipelines are robust, accurate, and actionable
Enable a VIN-level (Vehicle 360) view for comprehensive lifecycle traceability

Work closely with:

Vehicle engineering (hardware & software)
Connected vehicle and app development teams
Service, warranty, and customer support organizations

Enhance data collection capabilities, user interfaces, and reporting standards across systems

Requirements

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To be considered for career opportunities at Scout Motors, applicants must be 18 years of age or older.
Residing in San Francisco: Pursuant to the San Francisco Fair Chance Ordinance, Scout Motors will consider for employment qualified applicants with arrest and conviction records.
Residing in Los Angeles: Scout Motors will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring Ordinance.
Residing in New York City: This role is not eligible for remote work in New York City.

Scout Motors is committed to employing a diverse workforce and is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, pregnancy, or any other characteristics protected by law. Scout Motors is committed to compliance with all applicable fair employment practice laws. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact ScoutAccommodations@scoutmotors.com.