Vice President, Aftersales

Become part of an iconic brand that is set to revolutionize the electric pick-up truck & rugged SUV marketplace by achieving the following:

The Vice President of Aftersales will set the overarching service strategy for Scout Motors, developing and managing expert teams, robust systems, and sustainable processes across the technical, commercial, and operational dimensions of the aftersales business. The Vice President of Aftersales will lead OEM-level central program management, creating the foundational capabilities and competencies needed to deliver exceptional vehicle service to Scout vehicle owners. This leader will implement innovative strategies that focus on and enhance customer satisfaction and loyalty, ensure market coverage, drive business growth, and achieve compliance with regulatory standards while delivering profitable financial performance. In parallel, the Vice President of Aftersales will ensure alignment and integrated planning with the enterprise, most importantly the Sales, Quality, Production, Engineering, Purchasing, and Digital Products teams.

• This role may be based out of the Scout Motors corporate headquarters in Charlotte, NC. 
• The responsibilities of this role require 4-5 days attendance in office with in-person meetings and events regularly. 
• Applicants should expect that the role will require the ability to convene with Scout colleagues in person and travel to participate in events on behalf of the company from time to time.
• Travel: Domestic and international travel required, approximately 30% of the time. Valid driver's license required. Passport required

We expect all Scout employees to have integrity, curiosity, resourcefulness, and strive to exhibit a positive attitude, as well as a growth mindset. You’ll be comfortable with change and flexible in a fast-paced, high-growth environment. You’ll take a collaborative approach to achieve ambitious goals. Here's what else you'll bring:

• Bachelor’s degree in a relevant field.
• 20+ years of experience managing multiple aftersales functions within the automotive industry, demonstrating a thorough understanding of the technical complexities, resourcing, and business management challenges of an automotive OEM. Experience with retail fixed operations is a plus.
• Exceptional leadership and management skills to effectively build, lead, and inspire a large team and to drive objective achievement.
• Strong strategic planning acumen with ability to develop and implement innovative strategies that enhance customer satisfaction and drive profitable, sustainable business growth.
• A customer-centric mindset that obsesses over delivering exceptional retail experiences, focuses on understanding customer needs, and continually looks for improvement opportunities.
• Strong financial management skills that are expertly deployed for budgeting, cost management, and financial performance management.
• Experience with digital tools and technologies that create a digital service ecosystem to enhance both operational efficiency and customer experience.
• Knowledge of regulatory compliance practices that ensure company compliance with relevant environmental and governmental standards.
• German language proficiency is a bonus and will contribute to success in the role.

The benefits of joining Scout include the chance to build products and a company from the ground up.  This is a chance to create something new and lasting – with an iconic brand at its foundation.  In addition, Scout provides competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:

• Competitive insurance including:
  • Medical, dental, vision and income protection plans
• 401(k) program with:
  • An employer match and immediate vesting
• Generous Paid Time Off including:
  • 25 days planned PTO, as accrued
  • 40 hours of unplanned PTO and 14 company or floating holidays, annually
  • Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders
  • Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave
• Corporate Vehicle Program with:
  • Eligibility for up to 2 assigned vehicles
  • A mobility stipend

Initial base salary range = $245,000 - $297,500

Internal leveling code: E4

• To be considered for career opportunities at Scout Motors, applicants must be 18 years of age or older. 
• Residing in San Francisco: Pursuant to the San Francisco Fair Chance Ordinance, Scout Motors will consider for employment qualified applicants with arrest and conviction records. 
• Residing in Los Angeles: Scout Motors will consider for employment qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring Ordinance. 
• Residing in New York City: This role is not eligible for remote work in New York City.

Scout Motors is committed to employing a diverse workforce and is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, disability, pregnancy, or any other characteristics protected by law. Scout Motors is committed to compliance with all applicable fair employment practice laws. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact ScoutAccommodations@scoutmotors.com.