Customer Experience & Quality Coach

🌊 Who We Are

At Seaside Plumbing, we’re not just fixing plumbing—we’re restoring peace, uplifting lives, and raising the standard of what service in the trades looks like.

We believe:

• Service should feel human, not transactional
• Quality is not optional—it’s the standard
• Customers should feel confident and cared for from start to finish
• And a career in the trades can be something you’re proud of—not just something you do

We’ve built a company where people grow, customers trust us, and the bar is set high.

⚠️ Let’s Be Clear (Read This First)

This is not for everyone.

This is not a passive quality role.
This is not avoiding hard conversations.

This is a high-performance environment where:

• Standards matter
• Details matter
• Customer experience matters

You will be in the field, holding the line on quality and coaching technicians in real time.

If you struggle with direct feedback, consistency, or accountability—this is not the place for you.

👉 We are where the best come to become elite.

🔧 What You’ll Do

As a Customer Experience & Quality Coach at Seaside, you will:

• Visit job sites to ensure work matches scope and meets Seaside standards
• Confirm materials and installs align with what was sold
• Build trust with customers and ensure satisfaction in real time
• Coach technicians on quality, safety, and values when needed
• Document site visits with notes, photos, and video
• Identify issues early and communicate them quickly
• Lead “lessons learned” conversations when jobs don’t meet expectations

💪 What Success Looks Like Here

• Jobs are done right the first time
• Issues are caught early—not after the fact
• Technicians improve because of your coaching
• Customers feel confident and cared for
• Standards are upheld consistently
• You take ownership of quality and outcomes

🧠 What Makes This Role Different

This is not just about inspection.

We invest heavily in:

• Real-time coaching and development
• Continuous improvement and accountability
• Building a culture of pride in our work

You won’t just check quality here—
👉 You’ll elevate it.

💰 Compensation & Benefits

We believe great people deserve to be taken care of.

• Competitive pay
• 100% paid health, dental, and vision (for you AND your family)
• 401(k) with 4% match
• Profit sharing
• Paid time off and holidays
• NO emergency on-call
• Gym membership

👉 Very few companies offer what we offer. We mean that.

🧩 Who This Is For

This role is a great fit if you:

• Have strong plumbing knowledge
• Take pride in high-quality work
• Are detail-oriented and consistent
• Are comfortable giving direct feedback
• Care about both people and performance

🚫 Who This Is NOT For

This is NOT a fit if you:

• Avoid difficult conversations
• Let quality issues slide
• Struggle with organization or follow-through
• Prefer low accountability environments
• Don’t take ownership of outcomes

📍 Location

Serving homeowners across the Eastern Shore of Maryland and Delaware.

🔥 Final Word

There are easier roles out there.

But if you’re looking for:

• Impact
• Ownership
• The ability to raise the standard across a team
• And a role where quality actually matters

👉 This might be it.

📩 Apply Now

If you’re ready to raise your standard and help others do the same, we’d love to meet you.

Seaside Plumbing is an equal opportunity employer. We are committed to building a team that reflects a wide range of backgrounds, experiences, and perspectives.