Operations Manager (Toronto)

Think we're just about redirecting food surplus? Think bigger.

Here's why Second Harvest is your next career leap:

• Pioneers in food rescue, we are a renowned leader in perishable food redistribution across Canada.
• With a mission fueled by a no-waste, no-hunger ethos, we're not just changing the game—we're rewriting the rules.
• Our strategic approach aligns with the United Nations’ Sustainable Development Goals (SDGs), making every day a step towards global change.

Reporting to the Senior Operations Manager (Toronto), the Operations Manager (Toronto) is responsible for supporting our donor and non-profit networks in Toronto Mississauga and Brampton. This role will support our Direct Delivery and Pickup programs, as well as the Second Harvest Food Rescue App, and manage special annual programs including Feeding Our Future and Harvest Kitchens. This role within the Toronto Operations department will also develop, implement, and manage initiatives that drive Second Harvest’s community impact in Toronto, Mississauga, and Brampton.

We are looking for someone that is partnership minded, driven by positive community development and social change, and who has community programming and food sector knowledge.

• Build and maintain strong regional partnerships, collaborating with many stakeholders including food donors, logistics partners, and non-profit organizations to maximize the impact of Second Harvest’s operations in the catchment area of Toronto, Mississauga, and Brampton
• Collaborate with our various internal teams to support our core food redistribution mission, including different programs such as Direct Delivery and Pickup, Harvest Kitchens, Feeding Our Future, and our Food Rescue App.
• Provide staff management as needed to support team growth and program delivery, including coaching, goal setting, and fostering a positive team environment.
• Provide best-in-class customer service to food donor and non-profit partners by resolving questions and/or concerns in a timely manner.
• As a regional ambassador for Second Harvest, engage with diverse audiences to deliver presentations and participate in speaking engagements with the goal of increasing awareness and engagement across the Toronto, Brampton and Mississauga.
• Identify opportunities to grow Second Harvest programs and collaborate on special projects and new initiatives.
• Assess capacity gaps and opportunities to improve our food rescue operations, including our Direct Delivery and Pickup Programs, the Second Harvest Food Rescue App, Harvest Kitchens, and Feeding Our Future. Work cross functionally to identify issues and improvements to enhance our overall food rescue operations.
• Oversee ongoing reporting and data collection to support continued growth and optimization.
• Support our Training and Education program by facilitating best practice workshops to Second Harvest stakeholders as needed.
• Perform other related duties as required or assigned to support the overall goals of the organization.

• Experienced: Background in non-profit, community programming, or the food sector, with client-facing and program management experience.
• Partnership-Minded: you are a people person who makes connections easily and can leverage existing partnerships to build program success.
• Collaborative Communicator: Communicates clearly, builds alignment, and works effectively across teams.
• Strategic: you recognize and resolve situations that are ambiguous or challenging, focusing your efforts on meeting or exceeding goals.
• Entrepreneurial: you have the initiative and drive to get the job done and can find or build the resources needed to any task.
• Naturally Curious: you are innovative, extremely creative, and consistently looking for ways to improve upon things.
• Operationally Strong: Highly organized, adaptable, and able to manage multiple priorities in a fast-paced environment.
• Detail-Oriented & Organized: Maintains a high level of accuracy while managing multiple priorities and delivering quality outputs.
• Possession of a valid Class G driver’s license, with the readiness to travel across Toronto, Brampton & Mississauga as needed.
• Values-Alignment: Demonstrates commitment to equity, diversity, inclusion (EDI), accessibility (AODA), and environmental stewardship.
• Mission-Driven: You are passionate about reducing food waste and ensuring healthy food reaches those who need it most.

Ready to lead at the forefront of food security and sustainability? Join us at Second Harvest and be part of a team that's not just meeting the standard but setting it. Apply today and be the change you want to see in the world.

Second Harvest uses AI tools to assist with application screening. We monitor these tools to reduce bias and ensure fair evaluation based on skills and qualifications.

Second Harvest is committed to fostering a diverse and inclusive work environment. We strongly encourage applications from all qualified individuals, especially those from equity-deserving groups, including racialized persons/persons of color, Indigenous peoples, women, persons with disabilities, and members of the LGBTQ2S+ community.

If you require any accommodations at any stage, please contact us via humanresources@secondharvest.ca and we will work with you to meet your needs.