Global Security Systems Service Desk Analyst

Global Security Systems Service Desk Analyst 

Location: Remote 

Salary: $75,000-$80,000

The Global Physical Security Service Desk is responsible for safeguarding personnel, facilities, and assets across a global footprint. The Global Physical Security service desk supports and maintains enterprise physical security platforms, including access control, video surveillance, and associated infrastructure, ensuring high availability and operational reliability.

3–5 years of experience in:

• Technical support, systems analysis, or security systems service operations roles
• Physical security systems (access control, CCTV) or closely related technologies
• Proven experience in incident management, triage, and issue resolution
• Strong troubleshooting skills across software, hardware, and network connected systems.
• Ability to manage multiple concurrent incidents with competing priorities.
• Strong written and verbal communication skills with a customer first mindset
• Demonstrated ability to take ownership and drive issues through to completion.
• Experience working with ticketing systems (e.g., APEX, Jira Service Management)
• Practical, hands‑on experience with physical/electronic security hardware, including installation, configuration, and testing of access control and CCTV devices (e.g., controllers, readers, cameras, cabling, power, mounting).

• Experience supporting enterprise scale security environments (especially data center or other mission‑critical facilities)
• Familiarity with ITIL practices (incident, problem, and change management)
• Experience coordinating or dispatching field service teams.
• Working knowledge of networking fundamentals (TCP/IP, ports, device communication)
• Experience working with vendors or third party service providers.
• Experience working with Data Centre co location service providers
• Prior field technician or installer experience with security systems in data centers, critical infrastructure, or large commercial environments.

If you are a dedicated, people-oriented professional who is passionate about fostering a positive and inclusive workplace. Likes the opportunity to shape our employee experience and contribute to a culture where everyone feels valued. And if you thrive in a fast-paced environment and are eager to make a meaningful impact, please click apply today!

Company Website: https://www.securitasinc.com

Securitas is committed to diversity, equity, inclusion and belonging in the workplace. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.

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