Implementation Manager

Sedna is at the forefront of revolutionising global trade, serving as the North Star for businesses navigating the complexities of international commerce. Our AI-powered platform is designed to make global trade more efficient, transparent, and sustainable. As we continue to grow and innovate, we are looking for exceptional talent to join our journey and contribute to our mission of transforming global trade.

As an implementation focused Delivery Manager Sedna’s suite of maritime solutions, we are seeking a SaaS experienced individual contributor to join our Customer Operations team in London.

Implementing the Sedna platform and products into business operations can be a large-scale, exciting change for many Sedna customers. As an Implementation Manager at Sedna, you will have a significant impact, guiding customers through the onboarding process, managing internal and external stakeholders, and getting hands-on technically to ensure timely project delivery. A key attribute of this role is the ability to execute quickly and ensure tasks are progressing throughout the project lifecycle.

In this role, you will have the opportunity to lead multiple concurrent customer projects and get to travel to work on-site with our customers internationally. This is a great opportunity for someone early in their project management career with experience working in a SaaS business. We are looking for someone who wants to use and develop their skill set at a fast-paced startup where your work will play a pivotal role in delivering on our promise of world-class onboarding to our customers. 

Here's a bit more on what you can expect to be doing day-to-day:

We think you’ll need the following experience and qualifications to succeed in this role:

• 4+ years of experience in a project management role working across multiple projects simultaneously, or 6+ years of experience with customer support or delivery coordination.
• Exposure in a customer-facing role where you’ve been responsible for managing and communicating with different stakeholders.

In addition, here are the core attributes we are looking for:

Finally, culture is important to us, so we also look for candidates who share our values:

• We don’t just adapt-we anticipate change and act with confidence.
• Curiosity, data, and customer insights help us stay ahead of the curve.
• We embrace challenges as opportunities and remain resilient under pressure.
• By staying open to new ideas and ways of working, we lead the future.

• We turn strategy into action, delivering measurable results that matter.
• Every initiative counts-discipline and ownership drive business impact.
• We make smart decisions with speed, balancing pace and precision.
• Clear priorities keep us focused on what moves the needle.

• Collaboration is our superpower-we succeed as one team, internally and with customers.
• We co-create solutions, seek feedback, and build the future of the OS together.
• Strong relationships are built on trust, respect, and shared goals. 
• By aligning across teams and with customers, we unlock greater impact.