Systems Analyst

Systems Analyst

SEIU Local 521 was founded in 2007 when 5 local unions came together in the Bay Area, Central Coast and Central Valley to form one larger, more powerful union. Together our members are building a true 21st century union fighting to empower and improve the lives of our members. We represent over 50,000 public service workers in cities, counties, courts, schools, private non-profits, special districts, and public health care.

AT SEIU LOCAL 521: Our mission is to provide our members with a voice in the workplace, in their union and in the larger community. Through our actions, we intend to create a more just and humane society. We are committed to protecting and improving the lives of workers and their families. We will work to improve and protect the services we provide to our communities. We believe that by working together as a united front, we can win better contracts and build industry power in our region.

SYSTEMS ANALYST: under minimal supervision, will play a pivotal role in ensuring the systemic functioning of database and related applications, including but not limited to technology, processes and training. Coordinates work and workflow and may oversee temporary staff or volunteers as needed. This position is non-supervisory and reports to the Finance Director.

RESPONSIBILITIES:

• System Administration: Configure and maintain various fields and reports using the systems’ user interfaces. 
• Systems and Vendor Coordination: Work with application vendors and internal departments to support system changes, integrations and enhancements. Coordinate implementation plans, timelines, follow-up and issue resolutions across stakeholders. 
• Process Analysis: Gather, document and clarify requirements from departments and teams. Map workflows and identify gaps or inefficiencies in current processes. Translate operational needs into clear functional requirements.
  
• User Support and Training: Support adoption of systems through creating documentation and conducting training. Troubleshoot user issues with an understanding of workflows and system behavior. 
• Database Support: Support the compilation, processing, maintenance, and updating of membership records related to the membership database.  
  
• Performs related work as required: Support additional operational needs as required by the Finance Director or their designee, including special projects and other duties as necessary to ensure efficiency of the Local. 

MINIMUM QUALIFICATIONS:

• Perform effectively under pressure and with interruptions. Must be detail oriented and accurate.
  
• Strong technical and data literacy with an understanding of how applications integrate and exchange data. Recognizing when issues are process vs system related.
  
• Ability to define and deploy API strategies and translate requirements into technical API specification.
  
• Strong problem-solving abilities with a proactive approach to identifying and resolving challenges.
  
• Ability to build strong cross-departmental relationships and facilitate collaborations across teams.
  
• Work effectively under pressure of deadlines.
  
• Meet and deal tactfully and courteously with members, vendors or other to receive and impart information.
  
• Strong written and verbal communication skills.
  
• Adaptability to changing priorities and ability to implement process improvements as needed.
  
• Understanding of union operations and policies, or a willingness to learn and apply them effectively.
  
• Preferred: Basic knowledge of Python scripting for task automation and enhancing workflow efficiency.
  

EMPLOYMENT REQUIREMENTS 

• Experience in a business analyst, systems analyst, operations analyst, or similar role.
  
• Experience working with business applications (e.g., CRM, membership, or financial systems).
  
• Demonstrated ability to work independently with minimal supervision and exercise sound judgment in decision-making.
  
• Willingness to work occasional long hours to meet deadlines and organizational needs. 
  
• Overtime will occasionally be required

ADDITIONAL REQUIREMENTS: 

Must possess a valid California driver’s license; must pass a DMV check and have a good driving record; must have auto insurance that covers business driving (minimum of $100,000 per person/$300,000 per incident bodily injury liability/$100,000 property coverage); and must possess an automobile for business use.

COMPENSATION AND BENEFITS: 

Pay to commensurate with experience ($41.6585-$53.1829). SEIU Local 521 employees enjoy top notch benefits including fully employer-paid family health, dental and vision insurance; a generous leave package; fully employer-paid defined benefit pension plan; 401(K); flexible savings accounts for annual health and childcare expenses; $200,000 life insurance plan; and other benefits outlined in the policies of SEIU 521.

This position is open until filled; however, the posting/acceptance of applications may close at any time.

AFFIRMATIVE ACTION EMPLOYER

Local 521 is an affirmative action employer and encourage applications from all qualified candidates regardless of race, ethnicity, age, sex, sexual orientation, marital status, religion, or disability. Local 521 works to ensure fair treatment of applicants and employees and actively enforces policies against discrimination and sexual harassment.