USD 55000–66650/yr

Field Operations Manager

United StatesUnited States·ClevelandFull Time (Salary)mid
OperationsRetailField Operations Manager
3 views0 saves0 applied

Quick Summary

Overview

The Field Operations Manager role will manage 5 location teams Cleveland area, Medina, Mentor, Stow,

Technical Tools
OperationsRetailField Operations Manager
The Field Operations Manager role will manage 5 location teams
Cleveland area, Medina, Mentor, Stow, and Richmond Heights
 
Position Summary
The Field Operations Manager (FOM) is a people-focused leader who serves as a trainer, mentor, and coach with primary responsibilities for developing talent and strengthening leadership capability across an assigned POD.  This role is accountable for driving individual and team performance through consistent coaching, skill development, and fair, effective corrective action. The Field Operations Manager leads workforce planning and labor strategy to support sustainable growth, while ensuring the consistent execution of Serv-U-Success core processes across all stores. 
 
This individual ensures operational standards, sales support, labor efficiency, safety compliance, and customer partnership are applied consistently. The FOM serves as the People Manager and Operational Performance Leader for all Store Managers (SMs), Assistant Store Managers (ASMs), and Store Representatives (SRs) within the POD, ensuring people development and operational excellence advance together. 
  • Lead, mentor, and develop Store Managers, Assistant Store Managers, and other in-store team members.
  • Foster a work environment that promotes team engagement, job satisfaction, and a high standard of professionalism.
  • Resolve conflicts and performance issues in partnership with the People Operations team.
  • Oversee team development plans and monitor progress, ensuring that all team members reach their full potential.
  • Serve as the primary trainer for Store Managers and other store-level roles, promoting the "Serv-U Way" and core processes.
  • Develop Assistant Store Managers into future leaders through mentorship and structured training programs.
  • Act as an ambassador of Serv-U’s training and certification programs, ensuring all team members have access to growth opportunities.
  • Mandatory attendance at on-site training and company meetings, up to six or more times per year.
  • Lead operational excellence by managing day-to-day store activities, including Direct Store Delivery (DSD) and project services.
  • Ensure that all stores under your supervision serve as both "Showrooms" and "Learning Labs," exemplifying best practices and continuous improvement.
  • Utilize data and reporting tools (e.g., PowerBI) to monitor store performance, labor utilization, and project completion.
  • Embrace and promote the use of technology to drive efficiency and operational improvements, using tools such as Microsoft 365, ADP, SubItUp, and LMS365.
  • Ensure accurate and timely reporting for payroll, scheduling, and project tracking.
  • Partner with the People Operations team to maintain a safe work environment, investigating incidents and implementing updated safety guidelines as needed.
  • Ensure compliance with company policies, standard operating procedures, and continuous improvement practices.
  • Associate degree or equivalent experience required.
  • 3-8 years of experience in a management role within a service-oriented industry; retail or grocery experience is a plus.
  • Retail Professional Certification in Knowledge, Product, Projects, and Continuous Improvement preferred. Full Retail Professional Certification is required within 90 days of accepting the Field Operations Manager role if not already held.
  • Meets or Exceeds Expectations in most or all of the following categories – Serv-U Sales Growth %; $Gap % to Meijer; Labor Performance; On-Shelf Availability; Project Completion; Display Compliance
  • Proven ability to lead and inspire teams in a dynamic and fast-paced environment.
  • Strong organizational and time management skills, with the ability to handle multiple tasks simultaneously.
  • Excellent communication skills, both verbal and written, and proficiency with Microsoft Office 365.
  • A passion for learning and process improvement, with the ability to lead continuous improvement initiatives.
  • Location & Eligibility

    Where is the job
    Cleveland, United States
    On-site at the office
    Who can apply
    US
    Listed under
    United States

    Listing Details

    Posted
    April 8, 2026
    First seen
    April 8, 2026
    Last seen
    May 5, 2026

    Posting Health

    Days active
    26
    Repost count
    0
    Trust Level
    41%
    Scored at
    May 5, 2026

    Signal breakdown

    freshnesssource trustcontent trustemployer trust
    Serv U Success
    Employees
    3k+
    Founded
    1993
    View company profile
    Newsletter

    Stay ahead of the market

    Get the latest job openings, salary trends, and hiring insights delivered to your inbox every week.

    A
    B
    C
    D
    Join 12,000+ marketers

    No spam. Unsubscribe at any time.

    Serv U SuccessField Operations ManagerUSD 55000–66650