District Manager, Fulfillment Operations

Canada·Torontomid

RetailDistrict Manager

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Quick Summary

Key Responsibilities

Manage and grow a region of ShipBob fulfillment centers as we continue to scale. Track and report KPIs for improvement as we work to support the business' growing capacity, complexity and demand,

Technical Tools

RetailDistrict Manager

As a member of the ShipBob Team, you will...

Grow with an Ownership Mindset: We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and for your own professional growth. If you're ready to do the most meaningful work of your career, this is the place.
Collaborate with Peers and Leaders Alike: At ShipBob, leaders are accessible; feedback flows in both directions, and everyone, regardless of their seniority or role, steps up to help when needed. We hold each other to high standards because we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing.
Experience a High-Performance Culture and Clear Purpose: We are results-driven and clear about what that means: our goals are specific, accountability is shared, and every team member can see how their work connects to our mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward.

Location: Remote – Canada

Role Description:

We are hiring a District Manager, Fulfillment Operations to oversee our partner fulfillment centers. The ideal candidate must have extensive experience in e-commerce fulfillment, warehousing, and logistics. You will serve as the primary liaison between fulfillment operations and the rest of the business. This role requires the ability to develop and maintain solid relationships with marketing and sales, supply chain, and corporate development. You must have the ability to influence at all levels in the organization. This role is reporting into the Senior Director, Fulfillment Operations, who also serves as the backup for this role.

What you’ll do:

Manage and grow a region of ShipBob fulfillment centers as we continue to scale.
Track and report KPIs for improvement as we work to support the business' growing capacity, complexity and demand, and hold the team accountable to those KPIs.
Develop and manage Operations Support Manager(s) that can take ideas to implementation and activation within 4 weeks.
Provide professional development for our leadership teams.
Scope capital improvements and investments in machinery, technology, and software such as conveyors, gum tape machines, carton sealers, and a new WMS system.
Navigate rapidly evolving rules/protocols within the e-commerce industry as this market continues to expand (i.e. fulfillment speed, carrier rules and delays, etc).
Work with our Merchant Care, Sales and Customer Service teams to establish internal SLA's that translate to exceptional merchant experience, customer guarantees and satisfaction scores.
Work with a multi-disciplinary team of internal and external stakeholders on partner evaluations.
Ensure strategic and operational decisions support a safe, legal, and quality-compliant supply chain. Provide guidance and oversight to SFN management teams, reinforcing the importance of compliance and continuous improvement across all locations. 
Comply to all food safety and compliance policies and regulations.
Additional duties and responsibilities as necessary.

What you’ll bring to the table:

Bachelor's degree in operations, logistics, supply chain, business or equivalent work experience.
At minimum, 4-6 years of progressive operations, fulfillment, logistics, and warehouse management experience – we prefer a complex in-house operation.
Experience in direct-to-consumer package fulfillment.
Fluency in Microsoft Excel is a requirement – you must be an excel wizard.
Deep experience with WMS systems and partnerships with product teams to build new functionalities & the ability to communicate your data and recommendations.
You must love working with a team of highly dedicated, fast movers, who live by the motto “never a dull day”!
A desire to get your hands dirty in a growing company where your work matters and is vital to our success.
This role will require 50% travel to regional sites.
Experience supplying Fulfillment by Amazon (FBA) and/or managing Seller Fulfilled Prime (SFP) in your own fulfillment center is a plus.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.

About You:

Building the world’s leading full-stack fulfillment platform is challenging work. The problems we solve are complex, the pace is fast, and the bar is high. That means ShipBob’s environment isn’t the right fit for everyone, and that’s okay. If you are ready to take ownership, push boundaries, and grow alongside a team that genuinely supports each other, we would love to hear from you.

Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/).

About Us:

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.

At ShipBob, every full-time employee gets access to our best-in-class AI and productivity tools from Day 1 at no cost. This isn't a pilot or a perk for select teams. It's standard for everyone. We believe innovation isn't owned by one department. Whether you're in Talent, Operations, Finance, Engineering, or Customer Success, we expect you to ask: how can this be done better, faster, or smarter? These tools are our investment in your ability to find those answers.

We may use AI-powered tools during our interview process to support things like notetaking and organizing feedback so our teams can stay focused on getting to know you. These tools help create a more consistent and thoughtful experience. That said, every hiring decision is made by a human.

ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

There is no deadline to apply for this position, as ShipBob accepts applications on an ongoing basis.