CSR/Dispatcher

We're looking for a CSR / Dispatcher who can keep customers happy, technicians productive, and the schedule running smoothly. If you thrive in a fast-paced environment, love helping people, and enjoy the challenge of juggling multiple priorities, this could be the perfect fit.

Every day is different. One minute you're helping a customer with a plumbing emergency, the next you're finding a way to maximize a technician's schedule or turning an inbound call into a booked appointment.

• →Answer inbound customer calls with professionalism and urgency
• →Schedule plumbing and HVAC service appointments
• →Dispatch technicians efficiently throughout the day
• →Manage schedule changes, cancellations, and emergency calls
• →Communicate with customers regarding appointment status and expectations
• →Support technician utilization and route efficiency
• →Document customer interactions accurately in Service Titan
• →Assist with outbound calling campaigns and membership follow-up
• →Educate customers on memberships, financing, and available services
• →Deliver an exceptional customer experience on every interaction

• 1+ years of CSR, dispatch, call center, or scheduling experience
• Previous HVAC, plumbing, electrical, or home service industry experience required
• Service Titan experience strongly preferred
• Experience handling high call volume
• Strong communication and customer service skills
• Ability to multitask and stay organized in a fast-paced environment
• Strong attention to detail and follow-through
• Ability to prioritize emergency calls and changing schedules
• Comfortable discussing memberships and financing options
• Ability to convert inbound calls into booked appointments
• Positive attitude and team-first mentality

• Previous dispatch experience
• Outbound calling experience
• Membership sales experience
• Experience managing technician schedules
• Inside sales experience
• Ability to de-escalate upset customers
• Basic understanding of plumbing and HVAC terminology
• Bilingual communication skills

• High booking percentage
• Strong customer satisfaction scores
• Efficient technician scheduling and utilization
• Accurate documentation and communication
• Strong customer retention
• Reliable attendance and teamwork

If you're the person who can keep calm when the phones are ringing, technicians are calling, and customers need help—all while delivering a great experience—we want to hear from you.

Apply today and become a key part of the Carter's Plumbing, Heating & Cooling team!