Director of People Operations

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Sitemate builds best-in-class software and AI agents for the built world, helping construction, infrastructure and industrial companies work smarter and faster. Our mission is to multiply the engineering power of the built world.

Storm is the #1 data capture agent for the front line of the built world - converting audio, photos and videos into clean structured records.

With conversational support in-app and across SMS, Whatsapp and phone calls, Storm is shifting front line workers from paperwork and clunky digital forms, to natural language and multi-channel data capture.

Our core platforms are Dashpivot (safety, quality and field reporting), Gearbelt (fleet and asset management), Flowsite (no-code integrations), and the Sitemate mobile app for every worker on site.

We have strong product-market fit, generating thousands of new leads per month through word of mouth and organic channels. We are backed by Blackbird, with 200 people across 18+ countries and entities in Australia, the UK, the US and Canada.

Sitemate's Director of People Operations owns the People Operations function end-to-end, global payroll, the employee lifecycle, Talent Acquisition and IT provisioning, and the People programs every department runs to, from performance, engagement and learning and development to levelling and compensation. The role leads a team of two: a Senior Talent Acquisition Manager and a People Operations Manager.

The job is to architect the next version of People Operations at Sitemate, built for the AI era so the team stays small as Sitemate grows. That only works if systems and AI agents do the admin.

This is a hands-on, builder-first role. You build the systems, agents and playbooks yourself, and set the bar through your own work.

At Sitemate, managers are player-coaches at every level, including the executive team. Time in the details sharpens the bar you hold, alongside the leadership work.

• The design for the next version of People Operations is written down, agreed with the CEO, and being built against

• Managers can run at least one full people cycle from a playbook or agent without the People team stepping in

• The function's SLAs and KPIs are agreed with the CEO and reported against without being asked, including the share of lifecycle steps running without manual touch

• Calibration and promotion outcomes hold to one standard across departments, with the data to show it

• There's someone ready to step into at least one key role in your team if needed

• Personally build and fix People Operations workflows, automations and agents

• Design how Rippling, Remote and Ashby work together, and find the next manual step to remove

• Write and maintain the frameworks and playbooks managers run off

• Run the function's weekly cadence

• Coach your team on direction and standards, and hold the hiring bar

• Handle complex employee relations and compliance cases with Legal

• Own calibration, promotion and exit decisions across the function

Our Operating Principles are non-negotiable behavioural standards, written down and used in reviews. The ones this seat lives and enforces:

• Operations or leadership experience, ideally through a comparable growth-stage transition

• Systems architecture thinking: designing how several platforms and their data work together so a process runs without manual admin

• Hands-on experience building automations or AI agents yourself

• Series B or growth-stage scale-up experience

• Zapier, Airtable or similar no-code automation

• Rippling or a comparable HRIS and global payroll platform

• Remote or a comparable employer of record platform

• Ashby or a comparable ATS

• AI coding tools (Claude, Claude Code)

• AI tools

• Project Management & Communication Tools (Slack, Jira, Confluence)

These are public, and they are how we actually operate. Candidates who have read them tend to have better conversations with us.

• The Sitemate Manifesto

• On How Sitemate Ships Now, In The Era of AI

• Zero Click Forms and Conversational Data Capture, the thinking behind Storm

• Taking AI To The Front Line

• On Sitemate's Values, Culture and DNA

• For The Managers and Leaders Building Sitemate

• On How Sitemate Makes Decisions

• On Operating Like a Pro Sports Team, Not a Family

• Full transparency: monthly all-hands share metrics, hiring plans and financial performance. Levels, career frameworks and pay ranges are visible to every employee

• Player-coach leadership at every level, including the executive team

• Global team across Australia, the UK, the US and Canada

• Sydney HQ

• Equity, 20 days annual leave plus sick, carer's and compassionate leave, 16 weeks primary and 6 weeks secondary carer parental leave, EAP, L&D budget, home office setup, weekly catered lunches, work-from-anywhere weeks, flex days

• People of Sitemate link to hear from the team directly

PLEASE Note:

• We hire directly and don’t work with agencies