Director of People Operations

Link to role overview and process walkthrough: https://www.loom.com/share/d6812f53bdb24c8e859cc0b286ab48fb

👋 Thanks for stopping by and learning more about this role at Sitemate! ✨🏗️

We’d love to hear from you 👩‍💻👩🏽‍💻🧑🏿‍💻👨🏻‍💻

• You've mapped where manual admin sits across People Operations, and told the CEO in writing which steps you'll automate first and why

• Your first automation or agent is live in a real People process, with the before and after measured

• Every payroll run across globally has closed on time, reconciled and signed off by Finance

• Every in-flight payroll, recruitment operations and compliance item has a named owner and a written next step

• The design for the next version of People Operations is written down, agreed with the CEO, and being built against

• Managers can run at least one full people cycle from a playbook or agent without the People team stepping in

• The function's SLAs and KPIs are agreed with the CEO and reported against without being asked, including the share of lifecycle steps running without manual touch

• Calibration and promotion outcomes hold to one standard across departments, with the data to show it

• There's someone ready to step into at least one key role in your team if needed

• Personally build and fix People Operations workflows, automations and agents

• Design how Rippling, Remote and Ashby work together, and find the next manual step to remove

• Write and maintain the frameworks and playbooks managers run off

• Run the function's weekly cadence

• Coach your team on direction and standards, and hold the hiring bar

• Handle complex employee relations and compliance cases with Legal

• Own calibration, promotion and exit decisions across the function

Our Operating Principles are non-negotiable behavioural standards, written down and used in reviews. The ones this seat lives and enforces:

• People Operations or HR leadership experience, ideally through a comparable growth-stage transition

• Systems architecture thinking: designing how several platforms and their data work together so a process runs without manual admin

• Hands-on experience building automations or AI agents yourself

• Payroll and employment compliance across more than one jurisdiction, ideally Australia, the UK, the US and Canada

• Writing frameworks and playbooks that other teams run off, across levelling, compensation, performance or learning and development

• Designing and running people analytics and engagement measurement end to end

• Employee relations casework handled end to end

• Series B or growth-stage scale-up experience

• Zapier, Airtable or similar no-code automation

• Rippling or a comparable HRIS and global payroll platform

• Remote or a comparable employer of record platform

• Ashby or a comparable ATS

• AI tools and AI coding tools (Claude, Claude Code)

• Project Management Tools (Slack, Jira, Confluence)

• Google Sheets

These are public, and they are how we actually operate. Candidates who have read them tend to have better conversations with us.

• The Sitemate Manifesto

• On How Sitemate Ships Now, In The Era of AI

• Zero Click Forms and Conversational Data Capture, the thinking behind Storm

• Taking AI To The Front Line

• On Sitemate's Values, Culture and DNA

• For The Managers and Leaders Building Sitemate

• On How Sitemate Makes Decisions

• On Operating Like a Pro Sports Team, Not a Family

• Full transparency: monthly all-hands share metrics, hiring plans and financial performance. Levels, career frameworks and pay ranges are visible to every employee

• Player-coach leadership at every level, including the executive team

• Global team across Australia, the UK, the US and Canada

• Sydney HQ

• Equity, 20 days annual leave plus sick, carer's and compassionate leave, 16 weeks primary and 6 weeks secondary carer parental leave, EAP, L&D budget, home office setup, weekly catered lunches, work-from-anywhere weeks, flex days

• People of Sitemate link to hear from the team directly

PLEASE Note:

• We hire directly and don’t work with agencies