Customer Success Manager

Skillsoft is seeking an experienced Customer Success Manager (CSM) to be a strategic advisor responsible for driving skills-based outcomes. In this role, you will have the opportunity to lead outcome-based executive level conversations tied to business priorities, not just learning activity.

• Translate customer goals into clear success plans with measurable impact
• Advise on skills-based workforce transformation, not just learning programs

• Mastery of our solutions and be an expert in the evolving product offering
• Speak Credibly about AI-enabled capabilities and limitations
• Explain "why this matters" in practical, business terms
• Guide customers through ethical, responsible adoption conversations

• Confidently explain skills vs. competencies, job architectures, and proficiency models
• Guide customers through taxonomy decisions, benchmarks, and readiness planning
• Articulate the value to the customer of each of these approaches

• Use data to prioritize risk, opportunity, and expansion conversations
• Interpret dashboards and metrics to tell a clear story
• Tie Engagement and adoption data back to business outcomes

• The quarterback across Product, PS, Sales and Support
• The voice of the customer at the account level, into roadmap and prioritization discussion, by feeding product and pricing teams with monetizable insights
• A partner in shaping repeatable plays and best practices

• Understand commercial levers and account economics  
• Identify growth signals tied to maturity and outcomes
• Confidently partner with Sales on timing, readiness and value

• Lead customers through change, ambiguity and new operating models
• Prepare customers ahead of launches and transitions
• Reinforce adoption through structured enablement and reinforcement 

• 5+ years of professional B2B Customer Success Manager experience
• Expertise in being a strategic advisor, experience in customer relationship management, to include strengthening C-suite connections and cultivating customer champions.
• Proficient in Salesforce. Business Intelligence tools and MS Office Suite
• Excellent communications skills with robust Executive presentation experience
• Operational rigor with the ability to drive data-led insights and decision making, as well as conduct regular pipeline and performance reviews
• Deep understanding of and comfortable operating in an AI-enabled, skills-based environment
• Strategic thinking and problem-solving, with the ability to confidently lead customers through change and platform evolution

Skillsoft (NYSE: SKIL) is a global leader in AI-native skills management for the human + AI era. By unifying learning, real-time skills intelligence, and workforce insights, Skillsoft helps enterprises build their Skillforce™ — humans and AI working together to drive measurable business outcomes. Through personalized, interactive learning across leadership, technology, and compliance, Skillsoft enables organizations to close critical skill gaps and accelerate transformation. Skillsoft is trusted by thousands of organizations worldwide, including 60% of the Fortune 1000, and supports a global community of more than 105 million learners. Learn more at skillsoft.com.

NOTE TO EMPLOYMENT AGENCIES: We value the partnerships we have built with our preferred vendors. Skillsoft does not accept unsolicited resumes from employment agencies.  All resumes submitted by employment agencies directly to any Skillsoft employee or hiring manager in any form without a signed Skillsoft Employment Agency Agreement on file and search engagement for that position will be deemed unsolicited in nature.  No fee will be paid in the event the candidate is subsequently hired as a result of the referral or through other means.

Skillsoft is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.