Customer Success Manager

Skin cancer cases are growing at an alarming rate globally. In fact, 1 in 5 people will get skin cancer, but only 3% of the high-risk population is known to the health authorities.

At SkinVision, we are on a mission to save the lives of 250,000 people in the next ten years by revolutionizing skin care management. Our technology allows users to take ownership of their skin health, recognizing (early) signs of skin cancer from anywhere, at any time, by combining the recommendations of AI and dermatologists.

SkinVision is looking for a Customer Success Manager to support our partner network. In this role, you will own the entire partner lifecycle, from onboarding and activation to ongoing success, growth, and renewal.

You will be responsible for activation, results, and long-term value delivery by guiding partners through onboarding, integration, and continued usage. The role focuses on relationship strength, KPI alignment, operational execution, and measurable outcomes.

You will collaborate closely with teams across business development, product, technology, marketing, legal, and customer service to deliver a seamless partner experience and continuously improve performance.

The role combines operational responsibility with commercial insight, where data-driven decision-making and strong partner relationships are central.

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  Own the full customer journey, including onboarding, activation, growth, value reinforcement, performance management, and renewal strategy

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  Lead partner onboarding and technical implementation, including API integrations, workflow alignment, internal processes, and technical setup

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  Track activation and outcomes through dashboards, monitoring skin checks, user activation, and performance trends

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  Ensure all agreed partner KPIs are met by identifying trends early, anticipating needs, and proactively resolving bottlenecks

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  Deliver structured business reviews, reporting, and insights to keep partners aligned with their objectives

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  Build and maintain strong partner relationships based on trust, clear communication, and measurable value

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  Identify risks early and coordinate internally to resolve them, ensuring partner success and renewals stay on track

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  Support commercial discussions around contract renewals, expansions, usage forecasts, and contract alignment

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  Propose and coordinate partner campaigns based on meaningful user outcomes and usage insights

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  Work cross-functionally with product, technology, marketing, legal, and customer service to ensure smooth execution and continuous improvement

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  Translate partner needs and feedback into actionable insights for internal teams

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  Advise partners on best practices to effectively integrate and promote SkinVision within their own processes

• 3+ years of experience in Customer Success within SaaS, digital health, or technology-led companies

• Experience with API integrations, technical onboarding, or working closely with development teams

• Experience conducting business reviews, managing performance reporting, and supporting renewal or commercial processes

• Strong understanding of dashboards, KPIs, and data-driven decision making

• Excellent communication and stakeholder management skills, with the ability to present outcomes, data, and recommendations clearly

• Strong operational mindset combined with commercial awareness

• Ability to manage multiple partners, projects, and timelines simultaneously

• Experience working cross-functionally with technical and business teams

• Proactive, analytical, and confident in managing partners at different lifecycle stages

• Experience with digital health, insurance partners, or healthtech ecosystems

• Familiarity with mobile app analytics or healthtech solutions

• Experience working in scale-up environments

• Experience with tools such as Pipedrive, Looker, Zendesk, Jira, and Confluence
  

Ready to use your skills to make a lasting impact in healthcare? Join us and help make advanced skin health accessible to everyone.