Senior/Staff User Enablement Specialist (ACF)

Skylight is a digital consultancy using design and technology to help government agencies deliver better public services.

We’re at the forefront of a civic movement to reinvent how all levels of government serve families, patients, and many others in today's digital world.

If you want to play a part in driving this critical movement forward, we’d love for you to join our growing team of public interest technologists.

The work we do matters.

Skylight is seeking an User Enablement Specialist to support a federal organization as it modernizes a suite of technology systems used nationwide to deliver critical services.

This role is embedded within a growing ecosystem of modern digital products that are replacing legacy platforms at a program within the Administration for Children and Families. The specialist will ensure users across government staff, service providers, and partner organizations can successfully adopt new tools, workflows, and ways of working — with minimal disruption and maximum impact.

This is a hands-on enablement role at the intersection of training, service delivery, user support, and product development. You’ll work closely with product teams, government stakeholders, and end users to translate complex systems into usable, well-supported experiences.

• →Own end-to-end enablement plans for launches and releases (onboarding, training, office hours, reinforcement)
• →Design and deliver end-user onboarding strategies that support transitions from legacy systems to modern applications
• →Develop onboarding and training materials grounded in real user workflows and jobs-to-be-done
• →Provide hands-on support during product launches, major feature releases, and adoption milestones
• →Plan and facilitate live and recorded training sessions for diverse user groups
• →Create, maintain, and continuously update training assets (SOPs, guides, videos, walkthroughs) in plain language
• →Maintain accessible, well-organized libraries of onboarding and training content for ongoing reference
• →Coordinate user access provisioning, permissions, and readiness for training and UAT
• →Run lightweight feedback loops across onboarding, training, releases, and UAT
• →Synthesize user feedback into actionable insights, escalating recurring issues and critical blockers
• →Collaborate with cross-functional product teams through agile ceremonies, demos, and planning to align adoption efforts

• Demonstrated experience onboarding users to complex digital systems or platforms
• Strong facilitation and communication skills with both technical and non-technical audiences
• Experience creating clear documentation, guides, and instructional materials
• Comfort working in agile or iterative delivery environments
• Ability to manage multiple workstreams across products and stakeholders
• Ability to design and deliver tailored training programs using instructional design techniques for adult learners
• Ability to evaluate training effectiveness using appropriate measurement techniques
• Strong organizational and project management skills
• Excellent presentation and interpersonal skills
• Ability to collaborate and build relationships with multiple stakeholders
• Ability to work successfully within a professional services environment (e.g., can communicate effectively with clients)
• A passion for creating better public outcomes through great government services
• A mindset and work approach that aligns with Skylight's core values

• Familiarity with Palantir’s Foundry platform
• Familiarity with enterprise platforms such as Salesforce or similar ecosystems
• Experience facilitating UAT or usability testing
• Background in service design, UX, or human-centered design
• Experience working with large, distributed user populations
• Prior experience working in the civic tech space
• Experience working in a remote-team environment

Don’t meet 100% of the criteria but think you can do the job? We’d love to chat anyway! We’re on a mission to build diverse teams, and studies have shown that women and marginalized folks are less likely to apply to jobs if they don’t check every box.

• All work must be conducted within the U.S., excluding U.S. territories. Some federal contracts require U.S. citizenship to be eligible for employment.
• You must be legally authorized to work in the U.S. now and in the future without sponsorship.
• As a government contractor, you may be required to obtain a public trust or security clearance.
• You may be required to complete a company background check successfully.
• Some of our available roles are on federal contracts that require a degree or additional years of experience as a substitute.

This is a full-time, exempt position.

This is a fully remote position.

We want to give you the most competitive salary possible. After all, you deserve it! To that end, we use the results of our interview process to determine what salary is most appropriate given your current level of seniority. For an User Enablement Specialist at Skylight, the current salary ranges are as follows:

• Senior User Enablement Specialist: $150,000–$185,000
• Staff User Enablement Specialist: $170,000–$203,000

We want you to have a great interview experience with us! Here are some tips to help you prepare for a successful interview:

• Visit our join page to learn more about how our interview process works.
• Check out our Career Pathways framework to learn more about the different roles within Skylight and the skills needed to do them.
• If you’d like to request reasonable accommodations during the application or interviewing process, please contact our recruiting team at recruiting@skylight.digital.

We participate in E-Verify and upon hire, will provide the federal government with your Form I-9 information to confirm that you’re authorized to work in the U.S.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, religion, age, disability, veteran status, or any other category protected by applicable law.