Policy Services Representative

At Slide, you will not only be part of a successful team, but you will also be a part of our Slide Vibe/award winning culture where collaboration and innovation are expected, recognized and awarded!

This position is full-time, Monday-Friday     9 - 5:30    OR   9:30 - 6:00

Class starts    May 4, 2026  

• →Deliver exceptional customer support by addressing incoming inquiries promptly and professionally.
• →Assist clients with policy-related questions, providing accurate and clear information.
• →Process payments, modifications, and escalate complaints across a number of communication channels.
• →Respond in a timely manner to all customer inquiries. 
• →Document all customer interactions by entering in the database. 
• →Ensure that Call Center metrics are met regarding customer satisfaction and call management. 
• →Identify, and escalate, if necessary, any complex issues to leadership for resolution. 
• →Maintain records according to company standards, ensuring that procedures are properly followed, and that information is accurately documented. 
• →Perform other duties, as assigned. 

Education, Experience, and Licensing:

• High School diploma required.
• 2+ years' recent experience in a Contact or Call Center required.
• Homeowners Insurance experience preferred.
• Active FL 20-44 P&C Personal Lines Agent License or a 90-44 Non-Resident Personal Lines License required (this is what we help you get if you don't already have it!).

Qualifications/Skills and Competencies:

• Strong organizational and time-management skills. 
• Proven ability to be adaptable and flexible. Adjusting to new requirements or unforeseen issues. 
• Strong written and verbal communication skills with the ability to professionally interact with team members in other departments. 
• Proficient in MSO/365 applications such as Microsoft Teams, SharePoint, Word, Excel, PowerPoint and Outlook. 
• Desire to live Slide's Core Values.