Manager of Order Management (HBS)

• →Collaborate closely with GOM to manage all order management processes, and own and maintain policies and procedures related to order fulfillment.
• →Lead the Order Management team to process sales and service orders and contracts, communicate with customers, and coordinate with internal functions including Sales, Operations, GOM, and CCM to organize order confirmation, arrange delivery, and process return shipments and transportation claims.
• →Lead the Billing team to process billing of sales and service orders, including prepayment invoices and credit notes, create and maintain customer master data, obtain contract and PO signatures, arrange conditional waivers, and serve as the main contact for all billing inquiries, new customer applications, tax jurisdiction maintenance in SAP, and credit processing including RMA returns.
• →Investigate, analyze, and lead cross-functional problem resolution and process improvement initiatives with SMA HQ and internal functions including Accounting, Sales, Operations, and CCM.
• →Own the monthly revenue forecast and coordinate with Supply Chain, Transportation, and CPM to provide monthly revenue recognition as accurately as possible.
• →Provide reporting and analysis on open orders, open deliveries, allocations, sales forecasts, and other requested reports.
• →Participate in the planning, design, development, testing, training, and communication of new and existing tools and processes.
• →Lead, direct, evaluate, and develop Order Management staff to ensure effective use of team resources and that schedules and targets are met.
• →Other duties may be required or assigned.

• Minimum of 5 years of Order Management experience required.
• At least 3 years of people management experience required.
• Experience managing an operational unit and performing Order Management functions required.
• SAP/ERP experience required.
• In-depth knowledge of Order Management, including project and distribution business, service and O&M contracts, and billing required.

• Broad knowledge of revenue recognition, AR reconciliation, and sales tax including tax-exempt certifications.
• Strong understanding of business context with the ability to collaborate closely with Sales, Service, Accounting, Supply Chain, and CPM.
• Proficiency with Microsoft Office Suite including Word, PowerPoint, and Excel is required.
• Excellent interpersonal, organizational, and written and verbal communication skills required.
• Organized, detail-oriented, and a high level of accuracy required.
• Demonstrated ability to lead and drive process improvements.
• This position may require periodic travel for training or process review.

We are an equal opportunity employer and we make our employment decisions on the basis of merit and without regard to one’s race, color, creed, sex (includes gender, pregnancy, childbirth and related medical conditions), gender identity, religion, marital status, age (over 40), national origin or ancestry, physical or mental disability (includes HIV/Aids), medical condition (cancer, genetic characteristics), veteran’s status, sexual orientation, or any other consideration made unlawful by law.

In accordance with applicable law protecting qualified individuals with known disabilities, SMA will attempt to reasonably accommodate qualified applicants with known disabilities, unless doing so would create an undue hardship on SMA. Any qualified applicant with a disability who believes he or she requires an accommodation in order to perform the essential functions of the job for which he or she is applying should identify the accommodation(s) needed in the application.

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