Smart Africa Group

The Business Development Manager is is responsible for nurturing strong client relationships, ensuring high-quality service delivery, and unlocking business growth through bringing new business (Business Development), upselling, and cross-selling across the company’s subsidiaries. Working under the guidance of the Director of Operations and the Director of Business, the Relationship Manager will serve as the key link between clients and internal teams, ensuring seamless project execution, addressing client needs, and driving long-term value.

This is a strategic client-facing role that requires a proactive, commercially minded professional with a proven ability to identify growth opportunities, foster trust, and ensure Smart Codes consistently delivers superior services that meet client expectations.

3. Business Development and Growth –New Business, Upselling & Cross-Selling
• Identify new business opportunities for growth and revenue generations
• Identify opportunities to upsell existing services and cross-sell solutions from other subsidiaries.
• Collaborate with Business Directors and Subsidiary Heads to present integrated service offerings to clients.
• Drive revenue growth from existing accounts by achieving agreed sales and growth targets.

4. Strategic Partnership Building
• Support the Head of Subsidiary in fostering client partnerships that lead to long-term collaboration.
• Build networks within client organizations to uncover new business opportunities.
• Represent the company in client meetings, presentations, and relevant industry events.

5. Reporting & Performance Tracking
• Maintain accurate records of client interactions, pipeline opportunities, and account growth.
• Provide regular reports to the Head of Subsidiary/Director of Operations on client performance and account development.
• Track KPIs related to client satisfaction, revenue growth, and service delivery.

Qualifications & Experience
• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
• Minimum 2 years of professional experience, ideally within operations or service delivery, working closely with the Director of Operations or a similar function.
• Proven experience in client relationship management with measurable achievements.
• Strong commercial acumen with a track record of upselling/cross-selling.
• Excellent communication, presentation, and interpersonal skills.
• Strong organizational skills with the ability to manage multiple client accounts.

Core Competencies
• Client-focused mindset with strong problem-solving ability.
• Ability to identify and execute upselling and cross-selling opportunities.
• Strong collaboration skills with internal teams and external stakeholders.
• Proactive, resilient, and results-driven.
• Effective communicator with strong negotiation skills.
• Adaptability and ability to work in fast-paced environments.