Junior Customer Service Technical Support

Byron BayFull-timeentry
Customer SuccessTechnical Support
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Quick Summary

Technical Tools
Customer SuccessTechnical Support

Ready to step into a role where your technical skills actually make a difference?

Join one of Australia’s fastest-growing home electrification companies and play a key role in keeping solar and battery systems running at their best. This is your chance to work at the intersection of tech, sustainability, and real-world problem solving.

🌟 Why You’ll Love This Role

  • Purpose-Driven Work – Help Australians transition to smarter, cleaner energy
  • 📈 Growth & Development – Build your technical capability in a booming industry
  • 🤝 Collaborative Team – Work closely with Customer Service, Maintenance & Tech teams
  • 🧠 Problem-Solving Focus – No two days are the same

🚀 The Opportunity
This is a hands-on, high-impact role sitting at the centre of operations. You’ll be the go-to technical expert supporting our Customer Service team, helping diagnose issues, guide solutions, and ensure our customers get the most out of their solar and battery systems.

You’ll work closely with internal teams and external manufacturers, giving you exposure across the full lifecycle of our systems - from troubleshooting and performance monitoring through to warranty and maintenance coordination.

If you enjoy solving problems, working with data, and being the person people rely on when things need fixing - this is the role for you.

  • Provide technical support and guidance to Customer Service teams on solar PV & battery systems
  • Troubleshoot system issues and recommend solutions
  • Liaise with manufacturers for technical support and warranty approvals
  • Interpret technical faults and coordinate site visits with maintenance teams
  • Monitor system performance remotely to identify issues or anomalies
  • Support warranty tracking, processes, and documentation
  • 1-2 years experience in a technical support or similar role
  • Strong IT skills or technical aptitude
  • Data management experience with high attention to detail
  • Confident communicator with strong interpersonal skills
  • A natural problem-solver who can work autonomously
  • Solar PV or battery system knowledge or renewable industry experience
  • Electrical background or hands-on technical experience
  • Location & Eligibility

    Where is the job
    Byron Bay
    On-site at the office
    Who can apply
    Same as job location
    Listed under
    Worldwide

    Listing Details

    Posted
    April 1, 2026
    First seen
    April 1, 2026
    Last seen
    April 29, 2026

    Posting Health

    Days active
    28
    Repost count
    0
    Trust Level
    31%
    Scored at
    April 29, 2026

    Signal breakdown

    freshnesssource trustcontent trustemployer trust
    Smartenergy
    Employees
    350
    Founded
    2011
    View company profile
    Newsletter

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    SmartenergyJunior Customer Service Technical Support