Business Analytics Manager

SmarterDx is seeking an experienced Business Analytics Manager to lead a team of seasoned Business Analysts that support customer analytics across our suite of solutions. Business Analysts pair with Customer Success Managers to support customers’ reporting requests, diving deeply into customer trends and developing data products that improve customer outcomes and deepen trust.

As an Analytics Manager, you'll be responsible for people leadership, stakeholder engagement, and process design, while driving reporting capabilities that enable rapid scaling with a positive impact on customer experience and retention. You'll mentor your team, define best practices, and ensure analytics efforts are aligned with Customer Success and strategic objectives across the organization.

At SmarterDx, we believe Analytics should be treated as a product in its own right.  This inherently requires thoughtful design, clear ownership, and continuity across solutions. Our core mission is to build data systems and insights that meaningfully improve business outcomes, and that can only happen with intentional ‘product thinking’ and vision.

We value independent thinkers who take initiative, identify opportunities, and rally cross-functional teams to solve complex problems.

**This role is fully remote within the US**

40% Project & Stakeholder Management

• →Lead high-value analytics initiatives by identifying opportunities to improve business outcomes and aligning cross-functional teams on shared goals.
• →Standardize reporting across internal and external facing tools, pushing for a single source of truth and system of record for client data.
• →Prioritize and advocate for analytics work that moves the needle for customers and aligns with strategic company objectives.
• →Communicate clearly and regularly with stakeholders to ensure alignment and transparency in analyst-driven work.

30% People Leadership & Team Development

• →Cultivate a culture of innovation, curiosity, and initiative within the analytics team.
• →Mentor and support the career growth of your direct reports through regular feedback and coaching.
• →Assess team performance with structured, twice-a-year progress reviews.
• →Identify skills gaps or resourcing needs and escalate proactively.

30% Analytics Strategy and Execution

• →Champion analytics best practices and provide thought leadership across the organization.
• →Establish rigorous testing, validation, and data quality processes; ensure consistency across data in internal and external reporting.
• →Oversee the development of metrics, dashboards, reports, and visualizations that drive customer impact.
• →Iterate and embrace continuous improvement in analytics methodologies.
• →Define and maintain data governance policies to ensure compliance and data integrity.

• 3-5+ years of experience managing senior analysts
• 2+ years working with healthcare data (clinical, billing, or both)
• 2+ years working directly with customers or working on customer-facing projects
• Proven ability to lead analytics initiatives involving cross-functional stakeholders
• Experience in startups or scaling mid-sized businesses
• Technical skills:
• SQL (Advanced)
• BI/data visualization tools (Advanced)
• Python for data (Proficient)
• dbt (Familiar)
• Git (Familiar)
• Statistics (Familiar)

• DB: Snowflake
• ELT: dbt cloud
• BI: Hex (internal) and Omni (external)