Partner Operations Manager

Smartly's Global Partnerships team is responsible for growing and strengthening our strategic relationships with the world's leading advertising and technology platforms. As Smartly continues to expand as a multi-platform solution, operational excellence is critical to ensuring our partner programs, product initiatives, and cross-functional collaboration scale effectively.

As Partner Operations Manager, you will report to the VP of Partnerships and partner closely with Product, Engineering, Customer Success, Marketing, Sales, and Partner teams to drive operational excellence across our strategic platform partnerships. You will be responsible for creating visibility into key initiatives, coordinating cross-functional execution, managing partner-related technical escalations, and delivering operational insights that help the Partnerships organization scale.

This is an ideal role for someone who thrives on bringing structure to complex programs, enjoys working across multiple stakeholders, and is energized by solving operational challenges in a fast-paced, collaborative environment.

Operational Program Management: Own and maintain critical operational trackers that keep partner initiatives on track, including marketing event planning, product build milestones, and other strategic initiatives. Coordinate updates across multiple stakeholders, identify risks and dependencies, and ensure teams remain aligned on priorities and timelines.

Cross-Functional Coordination: Serve as the operational connective tissue between Partnerships, Product, Engineering, Customer Success, Marketing, and other internal teams. Drive accountability across workstreams, facilitate regular project reviews, and ensure initiatives move forward efficiently.

Partner Bug & Escalation Management: Manage the intake, prioritization, and coordination of partner-related bugs and technical escalations, particularly those involving product integrations and platform partners. Work closely with Customer Success, Product, Engineering, and Partner Platform teams to ensure issues are communicated clearly, resolved efficiently, and tracked through completion.

Analytics & Reporting: Perform operational analysis using Excel or Google Sheets to identify trends, monitor key initiatives, and support business decisions. Build and maintain dashboards in Looker that provide visibility into operational health, project progress, partner issues, and team performance.

Process Improvement & Operational Excellence: Continuously identify opportunities to improve workflows, documentation, reporting, and cross-functional collaboration. Develop scalable operational processes that enable the Partnerships organization to execute more efficiently as the business grows.

• 3–5+ years of experience in Partner Operations, Business Operations, Program Management, Customer Success Operations, or a similar operational role within a SaaS or technology company.
• Exceptional organizational and project management skills with the ability to manage multiple initiatives simultaneously.
• Strong Excel or Google Sheets skills, including pivot tables, formulas, reporting, and data analysis.
• Experience building and maintaining dashboards in Looker or similar business intelligence tools.
• Experience coordinating cross-functional teams and driving accountability across multiple stakeholders.
• Strong communication skills with the ability to simplify complex operational information for technical and non-technical audiences.
• Experience managing technical bugs, customer escalations, or operational support processes is highly preferred.
• A proactive, detail-oriented mindset with a passion for building scalable processes and improving operational efficiency.
• Experience working with advertising technology, marketing technology, APIs, or platform partnerships is a plus.

Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.

Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.

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