Senior Manager, Product Operations (Remote Eligible)

We're looking for a Senior Manager of Product Operations to lead the team responsible for how our product org plans, executes, and ships. You'll manage a team of Product Operations Managers, set the operational standard for the org, and partner with product and engineering leadership to drive strategic alignment. This is a player-coach role — you'll get in the weeds when it matters and zoom out to shape how the function evolves.

• →Lead, develop, and grow a team of Product Operations Managers across varying levels
• →Design and own the product operating model: planning cycles, goals frameworks, launch process, and team rhythms
• →Partner with Directors and VPs to surface operational insights that inform investment and prioritization decisions
• →Set tooling strategy for product ops — drive adoption of systems (including Smartsheet) that create accountability and visibility
• →Define role standards, hiring bars, and development paths for the Product Ops function
• →Embed AI-augmented workflows into how the team operates; model a builder mindset
• →Drive cross-functional alignment between product, engineering, design, GTM, and finance

• 8+ years in product operations, strategy & ops, or program management — with at least 2–3 years in people management
• Deep experience designing operational systems that scale across a product org
• Strong executive communication: you can present operational complexity at the VP and CPO level without losing the nuance
• Track record of building and developing high-performing ops teams
• Data-driven and outcome-oriented — you connect operational decisions to business metrics
• Experience influencing without authority across multiple functions and org levels

• Experience building or scaling a Product Ops function from the ground up
• Familiarity with AI tooling strategy in an operational context
• Background in GTM or launch operations at a SaaS or platform company

At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.

Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, and India. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. 

If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

#LI-Remote